Objective

Systems Administrator / Network Administrator I am an experienced IT Engineer and technical manager seeking a position that will not only challenge my current skill set but provide me with the opportunity to expand and broaden my knowledge base.

Areas of Expertise

Hardware/software troubleshooting within both the Apple Macintosh and PC computing platforms Advanced PC hardware/software diagnostic and troubleshooting skills in both desktop and notebook platform computers Extensive experience configuring Dell PowerEdge servers, 2400/2400RM/350RM Network analysis in both Linux and Windows NT 4.0 operating environments Strong knowledge of TCP/IP, DNS, WINS, DHCP, SMTP, NNTP, UDP, NetBeui & NetBios protocol My background experience has instilled a great priority in customer service within all my professional duties

Experience

ePocrates - San Carlos December, 2000 - Present Network Administrator / HelpDesk Manager My responsibilities included the design and building of, as well as the day to day maintenance and administration of the following servers: Microsoft Exchange 5.5sp4 Mail server running under Windows NT4sp6. This machine also acted as our SMTP gateway under IIS4. ArcServeIT Network Backup Server using an ADIC Fastor DLT autoloader TrendMicro OfficeScan/ServerScan Enterprise class AntiVirus server 6 port analog RAS server running native NT RAS services Network Print server running NT4sp6a serving 8 HP network printers NT4sp6a PDC/WINS/DNS/DHCP/file server I was responsible for organizing and executing the move of all of the WinNT servers in our data center in December of 2000 to our new location. I have researched and implemented our migration from both Norton AntiVirus for Exchange and stand-alone Norton Antivirus workstation AV solutions to our current implementation of TrendMicro ScanMail for Exchange on the mail server and Trend Micro Server Protect file-based scanning services on all our NT servers (with the exception of our mail server), and Trend Micro OfficeScan Enterprise class file scanning services on all our workstations. I designed a 6 port analog RAS server utilizing native NT RAS services to replace the 3 port solution that I implemented earlier in the year. I upgraded our out-dated DDS3 autoloader tape backup solution to our current configuration of an ADIC Fastor DLT autoloader. I also refined all of our backup scripts under ArcServeIT as well as upgraded all of our WinNT servers with an optimized file-transfer conduit utility to utilize the increased speed that the DLT media supported. I am also responsible for the management and orginization of our HelpDesk team which consists of two full time technicians. My daily duties as HelpDesk manager include the oversight and orginizational as well as technical direction of any and all helpdesk requests. I organized and implemented a 24/7 on-call scheduling schema for the HelpDesk team, focusing on providing 24/7/365 support while not degrading the performance or moral of my team. ePocrates - San Carlos June, 2000 - December, 2000 Systems Administrator Duties include the daily operation of a ~100 user base network running within a Windows NT 4.0 / *nix hybrid environment. I am responsible for the maintenance and operation of a Microsoft Exchange 5.5 mail server running under Windows NT 4.0sp6. I built and implemented a an ArcServeIT 2000 network backup server utilizing a Sony TSL-9000 DDS3 media backup unit. I built and implemented a 3 port analog RAS server utilizing native NT 4.0 remote access services. I am also responsible for maintaining two HP 4050N networked laser printers, and one HP 4500N color laser printer. Broadband Solutions Inc. - Fremont November, 1999 - June, 2000 Operations Manager - Fremont area I am responsible for a crew of 8 AT&T @home network installers in the Fremont area. Duties include the training, supervision and support for @home network installers in the field. I was effective in building Broadband Solutions Inc. from 2 employees in the Winter of 1999, to its current employee base of 18 employees with 4 routes of 5 jobs daily in the Fremont area, as well as 10 routes in the Tri-Valley area with 9 jobs per day performing the DocSys standard migration. Prince Telecommunications, Inc. - Fremont October, 1998 - November, 1999 Field Support Engineer I was responsible for the training and supervision of @home network installers throughout the North American region. I effectively built up the Dallas/Fort Worth, Texas region from to a working base of 6 single installers, as well as trained and put in place one field supervisor. I was also responsible for building up the Pueblo, Colorado, Pittsburgh/State College, Pennsylvania, and Reno, Nevada area offices to the same degree. Duties included advanced troubleshooting of the @home broadband internet service from the core cable side to the technical computer software troubleshooting side. I was responsible for the managerial duties of a crew of between 6 and 8 @home installers, including technical as well as administrative support. UMAX Technologies, Inc. - Fremont November, 1997 - September, 1998 MIS Engineer/Internal Technical Support Internal Technical Support. I was responsible for maintaining a user base of ~100 people. I helped to maintain a Novell 3.12 file server, an NT 4.0 file server, and a Qualcomm Worldmail e-mail server. I also designed and implemented a Microsoft Access 97 MIS HelpDesk issue tracking database. I was also responsible for the configuration and maintenance of 6 Hewlett Packard network printers. I also planned and implemented a company-wide migration from Lotus CC:Mail to a POP3 compliant e-mail server (Qualcomm WorldMail). CompUSA - Fremont/Pleasanton July, 1995 - October, 1996 Master Technician I served as the technical support liason between the store and the vendors. Main duties included the hardware / software troubleshooting of both Macintosh and PC platform personal computers and laptops. I also performed hardware / software upgrades and system optimization of both the Macintosh and PC platform personal computers and laptops.

Education/Credentials

Graduate Granada High School - Livermore, CA Class of 1996 A+ Certified Technician (Core, DOS/Windows & Mac) MCSE Training - Windows 95, Networking Essentials

Software Skills

I feel that I have proficient if not advanced knowledge with the following software packages: MS Exchange Server 5.5, ArcServeIT 2000 for NT4, Quota Server for NT4, NT4 native RAS services, WebTrends Enterprice Reporting Server under NT4 and linux, VNC for NT and linux, MS Outlook 98-XP, MS Word 6.0-XP, MS Excel 5.0-XP, MS Access 97, Palm Desktop, Avantgo, MAL, Hypertext Markup Language programming. I also have intermediate UNIX/Linux OS knowledge (SunOS 5.6/Redhat Linux 6.1-7.1/X11/Gnome/KDE), and basic knowledge in C/C++,VDS and PERL programming. I also have working knowledge in using a Nortel Networks Meridian Option 11 phone switch with optional conference bridge interface (configuring TNs, DNs, voicemail boxes and analog patch throughs).