LOS ANGELES, Jan. 3, 2002- Lincoln Mercury President Brian Kelley introduced the 2003 Lincoln Navigator - the second of three new Lincolns that will debut this summer - at the Los Angeles Auto Show. "Our strategy for 2003 is to deliver more of everything that made Navigator successful in the first place," says Kelley. "The new Navigator is more luxurious, more refined and more capable on and off-road than its predecessor." Major new features and options include: A refined exterior that is unmistakably Lincoln Navigator and an all-new interior that mixes American walnut burl, premium leather trim, satin nickel finishes and white LED lighting to create a luxurious and contemporary cabin A fully boxed, hydroformed frame, four-wheel independent suspension and rack and pinion steering for improved ride and handling A sophisticated four-wheel-drive system that can propel the vehicle even if three wheels are on ice A roomier third-row seat that power-folds flat into the load floor, power-deployable running boards and a power liftgate The Personal Safety System™, which includes dual-stage front air bags, and the Safety Canopy™ side curtain air bag system, which provides enhanced occupant protection in side impacts and rollovers A Solid Foundation and New Products for Growth The first generation Lincoln Navigator, introduced in late 1997 as a 1998 model, sparked the tremendous growth of the full-size luxury sport utility segment. Between 1997 and 2000, the segment grew from more than 40,000 units to more than 83,000 units. Navigator's share at the end of November 2001 was more than 40 percent. The outgoing Navigator was the highest-rated truck in consulting firm AutoPacific's 2001 Vehicle Satisfaction Study (VSS). The study records satisfaction with vehicles overall, as well as with some 40 features important to a vehicle's operation, comfort and safety. The survey's ratings reflect input from more than 34,000 owners of new 2001 vehicles. "The Navigator revitalized Lincoln," says Kelley. "It introduced us to a whole new generation of customers and it really opened our eyes to the growth potential of the brand." Lincoln's newest products, such as Navigator and LS, and its traditional offerings, such as Town Car, are complementary. Town Car customers are extremely loyal - nearly 60 percent are repeat buyers and 65 percent of them say they don't consider another vehicle. By contrast, nearly 70 percent of LS customers and 60 percent of Navigator customers are new to the Lincoln brand. One-third of Navigator customers also own an imported luxury sedan. The median age for a Navigator 4x4 customer is 50 years. It is 53 years for LS and 70 years for Town Car. "Our near-term strategy is set: invest in the Town Car to retain our loyal customers, refine the Navigator and LS to sustain momentum with our new customers, and nourish the brand with new products such as Aviator in growth segments," says Richard Beattie, Lincoln Mercury vice president of Marketing, Sales and Service. The 2003 Town Car was unveiled in late 2001. The all-new 2003 Aviator, a mid-size luxury sport utility vehicle, will be unveiled at the 2002 New York Auto Show in late March. All three will be available in Lincoln showrooms in summer 2002. Pricing will be announced closer to launch. Unmistakably a Lincoln Navigator All of Navigator's bodywork is new, except for the roof panel and front doors. Its face is dominated by a chromed Lincoln signature grille, which is integrated into the composite hood. The leading edge of the hood has been raised four inches, while the bumper beam has been lowered two inches to improve car-to-truck crash compatibility. "The 2003 Lincoln Navigator's design maintains the best qualities of the original - it's commanding and self-assured. The effect is unmistakably Lincoln Navigator," says Gerry McGovern, Lincoln design director. The grille is flanked by large clear-lens quad beam halogen headlamps that are 40 percent brighter than the previous model's dual beam design. A high-intensity discharge (HID) headlamp system is optional. Tow hooks and round complex reflector fog lamps are integrated into the front fascia, which is painted body-color, except for the charcoal lower reaches. Body-color cladding protects the doors against rock chips. The straight-pull door handles have a chrome grip set in a body-color bezel. The new handle design is much easier to operate than the paddle-style handles on the previous model. For sure-footed ingress and egress, the standard running boards have been redesigned and now have a step surface that is 0.4 inches (10 millimeters) wider, and the air suspension lowers the vehicle one inch when the engine is off. As an option, the 2003 Navigator can be fitted with power running boards - an industry first. When the vehicle is under way or when it is parked with the doors closed, the power running boards nest tightly to the rocker panel. When a door is opened, they silently present themselves in less than three seconds, and automatically retract when the door is closed. When fully deployed, the power running boards extend four inches from the rocker panel and three inches toward the rear of the vehicle. The standard power folding and heated side mirrors have been reshaped and now have a broad, flat profile and a larger glass area. Auxiliary turn signal indicators are built into the lower edge of the mirrors and are visible to other drivers from the front, rear and sides. The lower edge of each mirror houses an approach lamp that illuminates the area from wheel to wheel when the key fob "unlock" button is activated. The Navigator offers two tire and wheel sizes. P255/70/R18 Michelin Cross Terrain tires mounted on seven-spoke, 18- by 7.5-inch cast aluminum wheels are standard equipment. H-speed rated P275/65/HR18 Michelin Pilot LTX tires mounted on eight-spoke, 18- by 8-inch chromed aluminum "Euroflange" wheels are optional on the 4x4. Euroflange wheels have a distinctively clean appearance because the wheel balancing weights are mounted out of sight on the inside rim. The new aluminum liftgate incorporates a chrome license plate surround and red lens complex reflector turn signal and brake lamps. The optional power liftgate can raise or lower the door in about 10 seconds. The feature can be activated when the vehicle is in "park" by using the key fob or controls on the front overhead console. The system also provides a power assist if the liftgate is opened or closed manually. To enhance the clean exterior appearance, the radio antenna is concealed in the right rear quarter glass and the rear wiper arm is fixed to the glass. Available exterior colors are Oxford White, Autumn Red, Medium Wedgewood Blue, Aspen Green, Black, Silver Birch Metallic and Mineral Grey. A Warm, Inviting and Contemporary Interior The symmetrical instrument panel of the new Navigator was inspired by the design of the 1961 Lincoln Continental. It is subtly grained with a milled pebble texture and will be available in two palettes: a two-tone light parchment and espresso finish, or monochromatic black. Bands of genuine American walnut burl divide the upper and lower sections of the instrument panel and doors. Walnut is also used on the leather- and wood-rimmed steering wheel. Other interior surfaces, including the center panel and portions of the door trim and floor consoles, are painted a low luster satin nickel color. For a clean, uncluttered appearance, the audio and optional navigation systems are covered by a dampened, articulating door. The concealed audio controls raise the prominence of the analog clock, which will become a feature of other Lincoln vehicles. The clock face is finished in satin nickel and the hour positions are marked by chrome chaplets. At night, it is illuminated indirectly by cool white light emanating from the chrome trim ring. Overall, chrome is used sparingly. The most prominent chromed pieces are the door release handles and the "Navigator" lettering on the door covering the audio system. Cold cathode technology is used for the instruments, which include a speedometer, trip odometer, tachometer, fuel level and coolant temperature gauges. The indicators are backlit to enhance visibility. One of the most distinctive elements of the Navigator's interior design is the use of white LED light to illuminate controls and switches in the cabin. "We developed white lighting for the new Lincoln Navigator because it looks clean and modern," says Mike Arbaugh, Navigator chief designer. "It's the perfect complement to the soft luster of the satin nickel surface treatments." The legend for each control is etched into its satin nickel surface and appears black in daylight. At dusk and dawn, the LEDs automatically are illuminated at four times normal intensity to enhance contrast and visibility. The Navigator's seating surfaces are faced in exceptionally soft, supple and durable leather with a milled pebble finish. The floors and mats are carpeted in plush, stain-resistant nylon carpet. The A-pillars and headliner are trimmed in a new cloth fabric with a textured "prismatic" weave. Space: The Ultimate Luxury The 2003 Lincoln Navigator offers generous room for seven or eight people across three rows. An almost infinite number of driving positions can be accommodated. Navigator offers an eight-way power-adjustable seat with power lumbar support, a height-adjustable shoulder harness, power-adjustable accelerator and brake pedals and a tilt steering column. Driver and front seat passenger legroom is 41.1 inches (1,045 millimeters) and headroom is 39.6 inches (1,005 millimeters). Navigator continues to offer a choice of two- or three-passenger second row seats. The two-passenger second row - which historically has been selected by 70 percent of customers - features reclining low-back bucket seats with adjustable headrests divided by a large center console. Legroom is a generous 38.6 inches (980 millimeters) and headroom is 39.7 inches (1,009 millimeters). The three-passenger design, which offers the same legroom as the two-passenger design, is now a split bench divided into two 40 percent outboard sections and a 20 percent center section that can slide forward a full 11 inches (282 millimeters). This useful feature can bring an infant or toddler car seat within easy reach of the front seat passenger, or provide additional legroom for a third-row passenger. The previous design was a reclining 60/40 split bench. The mechanisms that allow each outboard second row seat to be folded nearly flat, or folded and tumbled forward for third row access have been redesigned to reduce efforts and make operation smoother and quieter. The best-in-class three-passenger third row seats are now roomier, more comfortable and more versatile. The seating position is very natural - passengers' knees are nearly level with their hips. Legroom is improved 34 percent to a generous 36.3 inches (921 millimeters) - 44 percent better than the Cadillac Escalade. Removing the seat to maximize cargo volume is no longer necessary, thanks to an innovative fold-to-the-floor design. The Navigator will even do the work of stowing the seat when it is equipped with the power-folding option. The third-row seat backs are split 60/40. On vehicles with the power-fold option, each section can be folded when the vehicle is in "park" by simply pressing and holding a button mounted on a trim panel just behind the right seat back. Another set of controls is located just behind the outboard second row seat on the driver's side. All seating positions are equipped with three-point safety belts (the shoulder harnesses on the outboard first- and second-row seats are height-adjustable). All second row seats also are fitted with LATCH (Lower Anchors and Tethers for Children) mounting points, which make securing a compatible child safety seat simple. Capable and Refined, On Road and Off A key to the 2003 Lincoln Navigator's much-improved ride and handling is an exceptionally strong frame that is 70 percent stiffer torsionally and 67 percent stiffer in vertical bending. "The Navigator's new frame and suspension provided our chassis engineers with a solid foundation and all of the components they needed to deliver a supple ride with excellent body control, precise steering and powerful, confidence-inspiring brakes," says Lincoln Mercury Product Development Director Al Kammerer. Approximately two-thirds of the Navigator's frame rails are made from hydroformed steel sections, which are lighter and stronger than conventional welded steel channels. Only the front and rear frame rails are conventional channels - in part so they can easily be replaced in the event of a crash. Wheelbase is unchanged at 119 inches (3,018 millimeters). Front track is increased by 1.6 inches (41 millimeters) and rear track is increased by 1.7 inches (43.6 millimeters). Both the front and rear suspensions use upper and lower control arms with spring-over-shock load-leveling air springs and monotube dampers. Today's Cadillac Escalade and Lexus LX470, like the previous Navigator, have independent front suspensions and solid axle rear suspensions. The new front and rear suspensions reduce total unsprung mass, limit lateral compliance and improve longitudinal wheel compliance - all of which contribute to precise steering and a smooth, well-controlled ride under a wide range of road conditions. Absolute road holding also is improved: In skid pad testing, the new Navigator maintained 0.76gs of lateral acceleration. The front suspension, which is now identical on 4x4 and 4x2 models, makes extensive use of lightweight materials. The upper control arms are forged steel. The new lower control arms are now cast aluminum instead of stamped steel (4x2 models) or cast iron (4x4 models). Aluminum is also used for the steering knuckles. On 4x2 models, air springs replace the previous model's coil springs. On 4x4 models, the adoption of air springs in place of the previous model's torsion bars, combined with new specially engineered lower control arm bushings, improves front wheel compliance - the longitudinal movement of a wheel when it hits a sharp bump - by 130 percent. A new front stabilizer bar with "grippy" bushings helps reduce lateral compliance, which the driver perceives as body roll, by 48 percent for crisp on-center steering response, good turn-in and a neutral cornering attitude. In a grippy design, a flat area is forged into the stabilizer bar at its mounting points to match an oval-shaped bushing. This prevents the stabilizer bar from twisting in its bushing under load, so forces build up quicker and the response rate is more linear. Navigator's monotube shock absorbers are more tunable and responsive to small changes in amplitude and velocity than the previous model's conventional twin-tube dampers. This improved "tunability" is possible because the damping piston is 88 percent larger. A larger piston is allowed because the shock's hydraulic fluid is stored in a separate reservoir, instead of in the shock itself. The larger piston, greater fluid volume and higher operating pressure also reduce cavitation and aeration of the fluid under severe duty conditions, so the performance of the dampers is consistent on all types of roads. A monotube design's large surface area, combined with its greater hydraulic fluid capacity, also improves heat dissipation. The Lincoln Navigator's independent rear suspension (IRS) uses cast aluminum upper and lower control arms. A torque arm links the differential to the frame's number five and six crossmembers and is isolated by tuned rubber bushings. The steel axle halfshafts pass through elliptical portholes in the frame. The rear suspension allows total wheel travel of 9.4 inches (241 millimeters). These changes help keep the rear of the vehicle firmly planted on rough roads and during cornering by reducing unsprung mass 131 pounds (59.4 kilograms) - a 29 percent improvement compared with the 2002 model's solid axle design. Unsprung mass in the front suspension is reduced by seven pounds (3.2 kilograms). Too much unsprung mass relative to sprung mass is undesirable because higher damping rates - which translate into a firmer ride - must be used for good body control. A new lateral stabilizer bar with grippy bushings limits compliance to improve tracking. Lateral stiffness is doubled when compared to the current Navigator's rear suspension. The air springs always maintain the ideal ride height. Even heavy payloads and towing do not compromise suspension geometry and vehicle attitude. Each air spring is designed with a separate load path from its companion shock absorber, which reduces loads on the top mount and improves isolation from road surface imperfections, such as tar strips, frost heaves and expansion joints. This helps deliver a feeling of "rolling plushness." The air suspension automatically lowers the vehicle approximately one inch when the transmission is shifted into park and the ignition is turned off. As an option, Navigator's inherently well-balanced chassis can be complemented by a sophisticated stability enhancement and traction control system called AdvanceTrac™. AdvanceTrac processes data from the ABS system, the powertrain control module, and advanced steering angle and yaw sensors to compare the vehicle's path and attitude with the driver's steering inputs. If an oversteer or understeer skid is detected, AdvanceTrac works to balance the vehicle by selectively applying the antilock brakes and reducing engine power if necessary. Accurate, Linear Rack and Pinion Steering Lincoln engineers tuned the Navigator's new rack and pinion steering to deliver low friction (particularly on-center), linear response rates, precision at highway speeds and when cornering, and low efforts at parking lot speeds. The new system has twice the torsional stiffness of the previous recirculating ball design, 29 percent less operating friction and it weighs almost 22 pounds (10 kilograms) less. A variable assist power steering pump allows very low efforts for parking and other low-speed maneuvers. Efforts progressively rise with vehicle speed. Steering wheel travel is 3.3 turns lock-to-lock. Turning diameter is 40.4 feet (12.3 meters). Powerful, Controlled Braking All Navigators are fitted with a four-wheel antilock disc brake system (ABS) and a new dual-rate brake booster that provides a "panic assist" in emergency situations. Navigator's brake system hardware is particularly robust: The 13-inch (330 millimeter) diameter vented front rotors are 7 percent larger than the previous design. The 13.3-inch (342 millimeter) vented rear rotors are 3 percent larger. Total swept surface area is 20 percent greater in front and 5 percent greater in the rear. Navigator's twin-piston front calipers are 100 percent stiffer torsionally than the previous design for improved pedal feel. The rear brakes use single piston calipers. The brake pads are made of a high-friction, semi-metallic material that improves both stopping performance and pedal feel. In a panic stop, the new brake booster automatically supplies full braking power even if the driver doesn't initially apply enough pedal pressure to engage the anti-lock braking system. Electronic Brakeforce Distribution (EBD) dynamically proportions braking forces front to rear. EBD effectively raises the threshold for ABS engagement by optimizing front-to-rear brake bias. In development tests, average braking distance to a full stop from 60 mph improved approximately 14 percent to 143 feet (43.3 meters), compared with the current model. Performance in the field may vary depending on driver inputs, road conditions and other factors. Traction Any Time, Anywhere The 2003 Lincoln Navigator's optional ControlTrac™ four-wheel drive system offers four electronically selectable drive modes: Automatic four-wheel drive (A4WD): In this mode, an electronic controller monitors the front and rear driveshaft speeds and sends up to 100 percent of torque to the front axle if the rear wheels are slipping. The system also monitors throttle position and can anticipate rear wheel slippage and redirect torque before traction is lost. A4WD can be used on all road surfaces. Four wheel drive "high" (4H): This mode splits torque evenly front to rear and is intended for off-road or low-traction situations such as deep snow. It can be activated while the vehicle is in motion at any speed up to 55 mph. Four wheel drive "low" (4L): This mode functions like 4H but employs a substantial gear reduction to multiply engine torque for very low-speed towing or hauling, and for maximum engine braking when driving off road. In 4L, the engine intervention component of the traction control system is disabled, so that wheelspin can be used to power the Navigator up slopes or through deep sand or snow. Two-wheel drive "high" (2H): In this mode, 100 percent of engine torque is directed to the rear wheels. To reduce friction losses, wear and tear and improve fuel economy, the front wheels and hub are automatically disconnected from the drivetrain components. When ControlTrac is paired with AdvanceTrac, only one wheel needs traction to get a Navigator underway. AdvanceTrac monitors wheel speed at each corner and uses the antilock brakes and engine management to control spin. This allows engine torque to be directed both fore and aft and side-to-side without heavy locking differentials. AdvanceTrac can be switched off when wheel spin is desired. Vehicles without AdvanceTrac are fitted with a limited-slip rear differential. A Refined, Durable Powertrain All Lincoln Navigators are powered by a 5.4-liter (330 cubic inch) dual overhead cam V-8 engine with four valves per cylinder producing 300 horsepower at 5,000 rpm and 355 foot-pounds of torque at 2,750 rpm. Fully 90 percent of peak torque is available from 1,750 rpm to about 4,700 rpm. In the event of a catastrophic coolant loss, the Navigator remains drivable for short distances because its electronic engine controller includes a fail-safe mode that shuts off fuel to alternate banks of cylinders to reduce the risk of engine damage from overheating. Navigator's transmission is an electronically controlled 4R100-model four-speed automatic. It is paired to a 3.73:1 axle ratio for good performance feel off the line and a 2.64:1 final drive ratio for low noise levels when cruising. To improve all-around drivability, the transmission adapts its shift points depending on factors that include throttle position, engine vacuum and load. Significant effort was made to improve the refinement of this proven engine and transmission by reducing noise, vibration and harshness. A major contributor is a new powertrain mounting system that uses hydraulic engine mounts and a natural rubber transmission mount. The mounts were tuned in conjunction with the suspension so that the resonant frequency of the powertrain and the suspension would largely cancel each out. In addition, the Navigator's single exhaust system was redesigned and now incorporates a larger muffler and in-line resonator. The powertrain refinements combined with better body sealing and the extensive use of sound absorbing materials lower cabin noise levels three decibels to only 42 decibels at idle. At partial throttle, the Navigator's speech articulation index, which measures a driver's ability to follow a conversation with a rear seat passenger without turning his head, remains above 90 percent up to 3,000 rpm in first gear (A higher index is better). At wide-open throttle, the articulation index remains at or close to 70 percent up to 4,000 rpm. While overall sound levels and loudness in the cabin are reduced, the engineers tuned the intake and exhaust systems to allow a strong fourth order engine note - the firing order sound of a powerful American V-8 - to come through under acceleration. A consistent fourth order resonance has been adopted as a signature cue for all V-8 powered Lincoln vehicles. The Navigator meets the California Air Resources Board and Federal standards as a Low Emissions Vehicle. The engine is calibrated to run on 91 RON octane (minimum) premium unleaded gasoline. Fuel economy certification is incomplete, but the final ratings are expected to equal the previous model on a fleet-wide basis. A Safety Leader The 2003 Lincoln Navigator's inherently well-balanced chassis, responsive steering, powerful antilock brakes and the optional AdvanceTrac system provide the first measure of defense in emergencies: controllability. If a collision is unavoidable, a robust frame and a comprehensive portfolio of passive safety features help protect the driver and passengers. The 2003 model is expected to perform very well in the U.S. government's front impact crash test thanks in part to frame improvements and advanced new safety features. The current model earned double five stars - the government's highest rating - for driver and passenger protection in front impact collisions. A larger crush zone was engineered into the new Navigator's frame to help manage crash energy in a variety of frontal impacts. Engineers were able to increase the available crush zone by almost four inches (102.6 millimeters), without increasing the front overhang of the vehicle. This was possible by extending the front portion of the frame rails into the new bumper beam. The 2003 Navigator frame rails and bumper beam are now designed to be even more compatible with the front frame rail structure seen on most passenger cars. The strong hydroformed side rails and side-intrusion door beams also help provide additional side impact protection. Personal Safety System The Navigator is now equipped with the Personal Safety System, one of the most comprehensive driver and front seat passenger restraint systems available. The system includes dual-stage front air bags and safety belts with buckle pretensioners and energy management retractors. Height-adjustable D-rings ensure a comfortable shoulder harness fit. In addition, the BeltMinder™ system sounds a chime to remind the driver to buckle up. The Personal Safety System monitors safety belt usage and uses a front crash severity sensor along with a driver's seat position sensor to tailor air bag deployment for a variety of front impact situations and help provide optimum occupant protection. In some low-speed collisions, the front air bags may not deploy at all if the system determines that the safety belts alone can provide appropriate protection. Safety Canopy The Lincoln Navigator's standard Safety Canopy represents a significant advancement in safety technology over conventional side air bags because it provides enhanced side impact and rollover protection for first and second row occupants. In a side impact collision, crash sensors in the front doors and C-pillars trigger the Safety Canopy, which deploys from the headliner. About 65 percent of the window surface area in the first two rows is covered. For rollover protection, a sensor monitors the vehicle's roll angle and roll rate. If the system determines that a rollover is imminent, the Safety Canopy deploys and can remain inflated for up to six seconds. This feature helps reduce the risk of occupant ejection, which is one of the leading causes of injury or death in rollovers. Safety belts remain the primary defense against ejection in any kind of accident. Tire Pressure Monitoring New for 2003, Navigator will offer an optional tire pressure monitoring system that will alert the driver when one or more of the vehicle's tires - including the spare - becomes severely under- or over-inflated. The sensors are integrated with the tire valve stems and communicate with the vehicle systems through short-range radio waves. A Sense of Security Numerous security features protect the vehicle and its contents from fender benders, lockouts, dead batteries and theft: Smartlock™ prevents the doors from locking if the key is left in the ignition. The SecuriLock™ passive anti-theft system requires the use of a coded key to start the vehicle. A battery-saver feature automatically turns off courtesy lights if the vehicle is left unattended for a pre-set time. A new Extended Rear Park Assist obstacle detection system triggers in-cabin audio and visual warnings if an obstacle is detected when reversing. The new park assist system uses a combination of two ultrasonic sensors and a hidden radar sensor to improve accuracy and range over existing ultrasonic-only systems. The radar is effective for sweeping the area immediately behind the vehicle and the ultrasonic sensors provide an effective range of up to 20 feet (6.1 meters). The Navigator's system judges how quickly the vehicle is approaching an obstacle and bases its warning tones and flashes on the time remaining until the point of contact, giving the driver more intuitive warning. The warning beeps turn to a continuous tone when the object is within about eight inches (203 millimeters). The reversing aid can be turned off when towing. Incomparable Luxury For 2003, Lincoln Navigator will be offered in three series: Luxury, Premium and Ultimate. All models include an impressive list of standard comfort and convenience features, including: Dual-zone electronic climate control and an auxiliary climate control system for second and third row passengers Heated, power-adjustable and power-folding side mirrors with reverse tilt and built-in approach lamps Two memory settings for the front power seats, side mirrors, brake and accelerator pedals AM/FM premium sound system with in-dash six-disc CD changer and secondary controls mounted on the steering wheel Running boards and an adjustable roof rack Laminated front door glass and privacy glass for the rear doors and quarter windows Remote keyless entry and a keyless entry keypad Additional standard equipment on Premium models includes AdvanceTrac and heated/cooled seats. Options include 18-inch chrome wheels, a power moonroof, a DVD rear seat entertainment system, tire pressure monitoring and a navigation system. Ultimate models include the power liftgate, power-fold third row seat and HID headlamps as standard equipment. All of Premium-model options are also available. The optional power-deployable running boards are exclusive to the Ultimate model. The Lincoln Commitment All Lincoln customers receive the Lincoln Commitment, one of the most comprehensive customer care and warranty packages available, which includes: Four-year/50,000-mile bumper-to-bumper warranty Three-year/36,000-mile complimentary maintenance (including wear and tear items) Transportation and 24-hour Roadside Assistance Emergency Travel Expense Reimbursement Destination Assistance and Trip Planning Services A Customer Assistance Center dedicated to Lincoln owners Product information is available on Lincoln's recently redesigned web site, www.lincoln.com. Closer to launch, visitors to the web site will be able to build their own Navigator and submit their specifications to dealers in their area for a price quote. Lincoln Navigator is built at Ford Motor Company's Michigan Truck Plant in Wayne, Mich.