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KATIE B. HORAN
933-4 Greenleaf Circle
Orange City, FL 32725
Telephone (386) 774-2873
E-mail: M2D2K@HOTMAIL.COM

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OBJECTIVE: Seeking to assist in building a strong department by working together as a trusting team. Willing to learn fast, research, and create to better the department and company as a whole.

WORK HISTORY:

  • 1999-2001: Score International
    Sanford, FL
    Administrative Assistant and Customer Service. Assisted Administrative Director, Accounts Payable, Accounts Receivable, Credit Department, and Bookkeeping. Administered department paper flow, including confidential forms, personnel files, departmental mail routing and distribution, etc. Created forms, procedures and reports used in the Administrative Department and company wide. Recently cross-trained in the Customer Service Department.

  • 1999: BOSTON COMMUNICTIONS GROUP, INC.
    DeLand, FL
    Duties: Customer Service Associate Use of Windows NT, Aspect, and other various computer programs cellular customers with their billing or technical questions. Mentored 100+ associates with their questions and/or escalated calls.

  • 1998: WALLACE COMMUNITY COLLEGE; COMMUNITY SERVICES DEPARTMENT
    Dothan, AL
    Duties: STUDENT CO-OP; Department Assistant Work-study position; Assistant in the Community Services Department. Assisted in setting up for classes and seminars, assisted in preparing certificates on computer, various office duties.

  • 1996-1998: WAL-MART
    Orange City, FL
    Duties: Cashier, Various Departments; Phone Operator Cashier, Customer Service, Phone Operator with use of multi- lined telephone system, used computer, data entry, restocked items. Worked in the Layaway, Garden, Health and Beauty, and front cashier departments.

  • 1995: TOCCOA FALLS COLLEGE
    Toccoa Falls, GA
    Duties: Computer lab monitor (supervised 25+ students),
    teacher's aid, tutored 1 computer (foreign) student.

  • 1994-1995: LONG'S CHRISTIAN BOOK AND MUSIC STORE
    Orlando, FL
    Duties: Head cashier (supervised 2 cashiers), used computers, data entry, maintained and balanced cash registers, inventory, used multi-line telephone system.

    VOLUNTEER EXPERIENCE:

  • 1996: WESTSIDE BAPTIST CHURCH
    Gainesville, FL
    International Student Ministry
    Duties: Aided in planning and having activities for international students, researched and prepared lists of organizations to be contacted to reach internationals.

  • 1995-1996: BAPTIST STUDENT UNION, UNIVERSITY OF FLORIDA
    Gainesville, FL
    International Student Ministry
    Duties: Worked one on one with international student, aided in English language skills, spent time with student in activities and traveling, taught historical, cultural, and traditional information about the United States.

  • 1992: TRINITY CHRISTIAN ACADEMY
    Paid Volunteer; Teacher's Aide
    Duties: Assisted teachers of various grades with classroom activities. Worked primarily with grades K-5 and 6th.

    EDUCATION:
    WALLACE COMMUNITY COLLEGE
    Major: Medical Transcription
    SANTA FE COMMUNITY COLLEGE
    Major: English
    TOCCOA FALLS COLLEGE
    Major: Liberal Arts
    DAYTONA BEACH COMMUNITY COLLEGE
    Major: Liberal Arts

    SKILLS:

  • Ability to maintain confidentiality of sensitive or proprietary information.
  • Ability to learn quickly by instruction.
  • Excellent written and oral communication skills, including:
  • English usage, grammar, punctuation, and style.
  • Ability to use designated reference material.
  • Knowledge of office machinery.
  • Knowledge of computers and its programs.
  • Knowledge of the internet and concepts of web page building.
  • Ability to work under pressure with time restraints.
  • Knowledge of data entry, inventory processes, and filing.
  • Knowledge of medical terminology.
  • Knowledge of medical transcription guidelines and practices.

    Please contact me for more information.