~Customer Service
This role was 60% telephone based, and 40% responding to written and e-mailed inquiries from Sovereign's Savings, Superannuation and Insurance customers. This involved financial reporting, complaint resolution and a high level of customer service. I also wrote and implemented a training programme for new staff, and provided assistance to other staff with complex financial queries.
Because this role involved sending correspondence on behalf of the company it was essential that I was thorough and consise with my use of language and that all letters were error free. I was able to score consistently above average in this aspect of my work.