Most organisations have staff who have particular responsibilities, such as dealing with
sales, creating products or services, or undertaking research and development.
These tasks are often known as job functions.
You will need to learn about the many different job functions that can appear in
organisations, including:
- Accounts or Finance
- Sales
- Distribution
- Marketing
- Research and development
- Human resources
- Design
- Production (or service provision)
- ICT services
- Administration
You need to learn that organisations are often structured into departments for these functions
and that there will be a manager for each department.
You need to understand how ICT can be used in these departments by learning what they do and
who they need to communicate with.
You will need to be able to identify team organisation, delegation and employee participation
and how they affect the need for information.
