 Problems Accessing Your Account |
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How can I find out my password if I've forgotten it? |
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 Please e-mail me my password |
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Why did I receive a Login Failed message? |
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If you receive a "Login Failed" message, either the e-mail address that you entered is not the same as the one you enrolled with, or the password was entered incorrectly. If you think it was simply a typographical error, please try entering your e-mail address and password again.
If you think you may have forgotten your password, click the Misplaced your password? link, submit your e-mail address, and your password will be e-mailed to you shortly.
If your e-mail address has changed since you last visited coolsavings.com, try entering your former e-mail address. If you succeed in logging on, click my account in the upper right-hand corner of any page, then click Update Household Information and update your address in the e-mail field. Click the submit button to save the change.
If you continue to have difficulty logging on to coolsavings.com, please contact Member Services with a detailed description of the problem you are experiencing. A Member Services representative will send an e-mail response in approximately 24-48 hours. |
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Why can't I get back to CoolSavings after I bookmarked the Web site? |
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Because coolsavings.com is a dynamic Web site, the pages within the site change frequently. If you bookmark a page within the site such as a Search Page or Results Page, the page may have changed or moved by the time of your next visit to coolsavings.com. In this case, you will be taken either to the Welcome Page (if your login is not automated) or to the Welcome Page (if your login is automated). You will still be able to log on and use all of the features of CoolSavings.
Note: For a more efficient return to coolsavings.com, bookmark the Intro Page (if your login is not automated) or the Welcome Page (for automatic logins). Or simply type "coolsavings.com" into the address field on your browser. |
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| Coupon Printing Problems |
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What do I do if my coupons are printing out distorted? |
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The following problems have been reported by members and addressed by our Member Services department. If you experience a problem not listed here, please contact Member Services with a detailed description of the problem you are experiencing. Include printer type, Internet browser type and version, coupon description(s), and the operating system you are using. |
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Why did the coupon disappear after I printed it? |
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Once an offer has been printed enough times to reach its limit, a pair of scissors will appear where the offer appeared previously. Once you leave that page, the offer will no longer appear.
Your coupons may also disappear without having been printed when you click on "print now" and your CoolSavings Coupon Manager is not installed properly. To try downloading the Coupon Manager again, click my account in the upper right corner of any page. On the page that comes up, click Download CoolSavings Coupon Manager and follow the instructions. |
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I received a message that said “unknown error”. What does this mean? |
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This is a problem mainly reported by users of AOL or CompuServe.
Please open Internet Explorer as a separate window on your desktop and use this to print coupons from our Web site. Most computers are pre-installed with Internet Explorer as an icon on the desktop. Log into your AOL or CompuServe account as you usually would, then double-click this Internet Explorer icon, and try surfing from this separate window.
To download the Coupon Manager, please login to CoolSavings, click on the My Account icon on the Welcome page's top right-hand corner, and then click on Download CoolSavings Coupon Manager. |
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What do I do if my printer jams during printing and I lose my coupon? |
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If you lose any coupons due to printer failure, please contact Member Services. Please include a description of the coupons you were trying to print and the name and model of your printer so that we can better assist you. |
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Why is my laser, inkjet or bubblejet printer not being recognized? |
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When you print coupons, make sure that your default printer settings are NOT set to draft mode or low-resolution printing. Draft mode gives a printing resolution that is under 300 dpi, which results in the printer error. |
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| Contacting Member Services |
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What should I include in my e-mail? |
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When you e-mail us, please select a subject and a topic, and enter your question or feedback. Please feel free to include in your message any details you think may be helpful. |
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If you are replying to a Member Services response... |
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Be sure to answer any questions Member Services asked in your response. Without your answers, we are unable to help you further.
Please include previous e-mails in your response so that we can more easily track the progress of your situation. |
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If Member Services requests a screen shot... |
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For Windows 95, 98, and NT:
- With your browser window open, press Alt + Print Screen to take a picture of the window's contents. The Print Screen key is usually located on the upper right side of the keyboard in the same row as the function keys.
- Create a new document in a word processing application such as Word, WordPerfect, or WordPad.
- In the new document, press Ctrl + V to paste the screen shot into the document.
- Save the document.
- Attach the document to an e-mail message and send it to webmaster@coolsavings.com.
For the Mac:
- With the picture you want to capture visible on your monitor, hold down the open apple and Shift keys and press 3.
- From your Finder, click File: Find.
- Type "picture" in the finder field.
- From the list of found pictures, verify the name of the one you want to send. If you have never taken a screen shot before, the picture should be named "Picture 1." If you have taken several pictures, select the most recent picture, usually the highest-numbered picture. Open the picture to verify that it contains the necessary information.
- Include the picture as an attachment to the e-mail message you send to Member Services.
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