Theory W 791
Chapter 13 - Business case studies
Industrial study
Transportation study
Government study
General exposure
Summary. Everyone experiences
functional
organization, but not everyone can document functional
organization in a manner which facilitates communication
toward rational organization improvement.
This chapter uses the Theory W
methodology of previous
chapters to study the communicable documentation of several
business organizations using pure functional structure.
Next. Chapter 14 uses Theory
W methodology to
communicate the documentation of several education
organizations.
Industrial study
Mercury Marine. Product
completion in the eyes of the
engineer results from a miniature strategic plan called a
bill of material - material and work are billed against the
completion plan. Reference a race engine.
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Figure 74 - Bill of material
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Note: One of 37 pages.
Reference to project planning
has occured in an
earlier chapter - a 1975 input mechanism follows. Modern
database input can be as direct as security permits.
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Figure 75 - Input mechanism
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Note: 1975 remote batch input.
Schenk Trebel. The study of this
functional
organization can be illustrated with four views of function
- (1) traditional graphical flowchart, (2) an explanation of
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the transition to a job description database, (3) part of
the job description database, and (4) a tabular presentation
of position number 400 - before and after.
Figure 76 - Materials control chart
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Note: Report page 57.
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Figure 77 - Charts vs workweb
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Note: Report page A1.
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Figure 78 - Worktask database
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Note: Report page A2.
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Figure 79a - Position 400
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Note: Report pages A20-A26.
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Figure 79b - Position 400
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Note: Report pages A20-A26.
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Figure 79c - Position 400
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Note: Report pages A20-A26.
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Figure 79d - Position 400
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Note: Report pages A20-A26.
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Figure 79e - Position 400
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Note: Report pages A20-A26.
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Figure 79f - Position 400
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Note: Report pages A20-A26.
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Figure 79g - Position 400
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Note: Report pages A20-A26.
General Electric. We have already
seen Alice's job
description in a previous chapter as before and after
scenarios. She was a member of the GE organization.
Additionally the materials management
system was
studied for clarity - specifically because the production
planner in the job, well-outperformed all fillins. There
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were no secrets uncovered, he just did his job logically.
He had a head on his shoulders even though he had no college
education.
The study was documented with
flow diagrams and sample
documents. The flow charts follow.
Figure 80a - Plastics workweb
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Note: Appendix A of report.
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Figure 80b - Plastics workweb
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Note: Appendix A of report.
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Figure 80c - Plastics workweb
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Note: Appendix B of report.
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Figure 80d - Plastics workweb
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Note: Appendix B of report.
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Figure 80e - Plastics workweb
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Note: Appendix D of report.
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Figure 80f - Plastics workweb
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Note: Appendix D of report.
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Figure 80g - Plastics workweb
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Note: Appendix E of report.
The corresponding Theory W structure
would be
constructed in database format and kept current with weekly
member review and input.
Transportation study
Student document. The figure below
exemplifies a
student beginning to logic the task flow of an organization.
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Figure 81 - UPS workweb
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Note: 4-25-89.
Government study
Previously, NW's worktime in whole
hours was reviewed
and validated as reliable.
Her organization was the Ohio
Rehabilitation Services
Commission. A Theory W structure of that organization
follows.
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Table 116 - ORSC annual report workweb
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Act Verb Descriptor
Noun Why Who Whrs
___ __________ ______________ _____________ ___ ___ ____
1 provide disabled
tools 3 RSC
a
2 provide disabled
skills 3 RSC a
3 provide independent
job 4
RSC a
4 achieve assisted
potential 5 client
5 report annual
achievement 6 RSC
6 represent helping
people 7 RSC
7 justify spent
taxes 0 RSC
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Source: Ohio Rehabilitation Services Commission 1985 annual
report.
a See NW's worknet in previous
chapter.
General exposure
Just as the above GE flowchart
was networked, so to
can the following be networked with Theory W principles.
Figure 82 - Network plan
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Note: (170 274) Fig.12-4 titled "Network plan for servicing
an automobile."
However, Theory W uses more challenging
examples for
testing.
The above can be seen as a node
network. The
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following can be seen as a task network.
Figure 83 - Task network
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Note: (170 221) Fig.9-10 titled "Integration of an
organization's work and managing systems."
Again, in realistic application,
the network becomes
impossible to handle in a practical setting.
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Figure 84a - Graphic complexity
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Note: (122 202) Fig.9-2 titled "Decision flow in
product-market strategy formulation."
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Figure 84b - Graphic complexity
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Note: (122 203) Fig.9-2 titled "Decision flow in
product-market strategy formulation."
The Theory W workweb structure
can be applied across
department lines, directly networking one expert-worker with
another in a different department.
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Figure 85 - Far reaching capacity
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Note: (41 549) Fig.31-11 titled "Effects of decision on the
work in other departments."
Plus the workweb can be applied
to the individual.
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Figure 86 - Individualization capacity
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Note: (146 271) Fig.17-2 titled "Manager development in a
matrix environment."
Then there arises THE card game
- bridge - as defined
by the Goren system.124 Interestingly, Theory W can model
the card playing system.
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124 C.H.Goren (1985) Goren's new
bridge complete.
New York: Doubleday.
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Table 117 - Bridge workweb
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Act Verb Descriptor
Noun Why Writ
___ __________ ______________ _____________ ___ ____
1 count 5cMajor
points 6 5
2 count highest
unguarded 6 6
3 count ace
numbers 6 6
4 count game
points 6 6
5 count 13point
Qtricks 6 7
6 choose opening
suit ... 7
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Source: Goren's New Bridge Complete, page number shown
above.
