Bad experience with SprintŪ? Tell it here!
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bad bad bad
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Just the Facts
The purpose of this page is to post true stories about how SprintŪ mistreats its customers and employees. If you have a story you'd like to share, send a complaint.
Be sure to include your name and address, email, or telephone number so we can contact you. This information will not be published, but will be used to confirm the story souce before the story is posted. We want to be truthful but we will endeavor to treat SprintŪ with the same level of disregard and inconsideration that it has shown to thousands of customers and employees.
So whether you are disgruntled employee or ex-employee, a customer who has been slammed, crammed, mischarged, spoken to rudely, ignored, or have received plain old bad service, you can tell your story and we'll put it here.
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bad to the bone
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My Story - My name is Catherine Cordrey and I have what is known as a vanity 800 number. That means the number I have spells something. You've seen these, 1-800 DENTIST is one that comes to mind . As you might imagine, this can be a useful and valuable business tool. In March, 1998, I ported my 800 number, into Sprint. Within days, I found it had been fraudulently transferred out of my account, into someone else's account. I did not authorize the transfer of this 800 number out of my account.
For the next FIVE months, I attempted to have the number returned to me. I was shuffled from person to person, promised action and received none. One representative (John Coelho) even asked why I should have the number when a large corporation wanted it. As if I, were somehow doing a bad thing. Whenever I found an earnest, helpful Sprint employee, he or she became unavailable for my follow-up calls. Finally, I was assigned a representative from the Executive Group named Donna Territ. Ms. Territ made one and only one attempt to contact me. She left a message on my answering machine saying that she had been assigned to assist me and was looking into what was being done about my 800 number. Though over the next several weeks, I called no less than ten times, Ms. Territ NEVER returned a call or acknowledged me in any way. She did not even bother to respond to my Certified mail. A stellar example of my experience with Sprint's Customer Service.
As an individual, there is no way I could go up against Sprint's bottomless pit of legal resource. So, I hired a consultant.
Judith Oppenheimer of ICB Toll Free, agreed to attempt to retrieve the number for me. Because of Ms. Oppenheimer's knowledge, industry connections, and expert skills, my number was eventually returned. I immediately changed long distance carriers. I cannot recommend Ms. Oppenheimer and ICB highly enough.
I have control of my 800 number once again, but I am out the cost of the consultant. For me, this was a large sum of money. So I asked Sprint to reimburse me. After all, they illegally assigned my number to someone else then refused to so much as talk with me about it. What were my choices? At Sprint, because they are large and as a corporation have the protection of artifical personhood, no real person has to be responsible for such behavior. But I, as a living, breathing individual must bear the consequences of their corporate actions including the financial consequences. This is not fair or ethical.
I appealed to Edward Perez, Executive Assistant, for reimbursement of the consultant's fees on that basis. He refused my request and sent a copy of some obscure legal ruling about "mistakes." Refusing to promptly return my number was no mistake. It was a knowing violation of FCC rules and state and federal law.
They did a bad, bad thing. Shame on them!
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$20 bonus
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Sprint Gives Itself $20! (Submitter's Identity withheld by request.)
"I ordered a phone from Sprint's website, which was listed at $129.99.
I used a credit card to pay for the phone, which with tax, cost
$141.00. This was in April. It is now September, and yesterday,
I received a notice from a collection agency stating I owed SprintPCS
28.00. It took me almost two hours to get to the bottom of things,
but the story is this: even though the website cost of the phone
was $129.99, Sprint took it upon themselves to charge me $149.99
for the phone, and charge me the additional $20.00 it felt I owed.
Now I have to go through the tedious process of getting this removed
from my credit report." (Submitted September 20, 2001) |
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no no no
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Not in This Lifetime! (Submitter's Identity withheld by request.)
"I will never ever use Sprint for as long as I live.
I was applying for Sprint phone on my last day of work and the representative
tells me that I should do a prepayment to the nearest Sprint retail
store. I did do just that. The representative calls me then tells
me that this will not work out. Instead of going back to the store,
I stopped payment on the check I used. The the retail store turned
it over to collection. I went back to the store I went to and the
Manager tells me that the reason that it was turned over to collection,
because I stopped the cylce. After many attempts to talk to the
collection agency I turned to KPIX-Kron 4 in the Bay Area and then
were able to get a hold someone in the media department and was
able to take out the bill but the collection agency insist that
I pay the collection fee. Then the collection agency turned around
and turned in the $25 that I supposedly owe them to another collection agency. Where does it stop!
I hate SPRINT and will NEVER patronize ANY of their PRODUCTS.
Sincerely Yours,
LOATHSPRINTWITHAPASSION" (Submitted September 28, 2001) |
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simply asking
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Simple? Not for Sprint! (Submitted by Dawn Davis.)
"I simply ordered phone service from Sprint. It took them 4 1/2 hours
to program my phone. They offered a rebate of my connection fee
to apologize. When I began to get billed, I realized I had four
separate accounts in my name and was being billed for them. I called
their customer service and was told they could not help me since
their systems were down. I wrote a letter, requesting them to cancel
the extra accounts, give me the credit and change my address. IT
was ignored. I sent another letter. They canceled the extra accounts,
but did not change the address or deal with the credit. I sent another
letter, they changed the address. I asked them to change the type
of account I had, theyt ignored it. I called. After waiting an hour
to speak to someone she informed me I needed to talk to another
department and offered to transfer me. She hung up the phone. I
am now currently attempting to cancel my account. I have called
and written letters. I am now on my second hour of my pho!
ne call. The first time I got through, I was changed to three different
departments. The last person said they were going to transfer me
to the cancellation department and transfered me to a residential
phone number. I hung up and called back and have been waiting on
the automated operator for 45 minutes. Now I am being transfered
again. I have never seen a company that is so completely arrogant
in their lack of customer service. They obviously have no understanding
that the customer is important. Hopefully if I can cancel this account,
I will never have to deal with these incompetents again." (Submitted September 28, 2001) |
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ring ring
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Sprint Calling? No Thanks! (Submitter's Identity withheld by request.)
"I was contacted by a Sprint representative who was so gracious to
let me know how I could save money by having Sprint as my long distance
carrier. She told me that since I was already paying 8.50 a month
for caller ID, I could get Sprint long distance service for just
1.50 extra a month. This would include Caller ID, Call Waiting
and 100 minutes of long distance service. She of course acknowledged
that the 100 minutes would not carry over till the next month.
They told me that I would be charged a fee for changing over to
Sprint, I, however, explained that I did not have a long distance
carrier. I was assured that I would not be charged for changing
long distance carriers, since they did not have to change it to
begin with. Imagine my surprise when I opened my bill and found
that not only had they charged me for changing the long distance
carrier, but had graciously tacked on an extra $10.00 to my bill.
This $10.00 was in addition to the 8.50 I was billed for Caller I!
D.
After talking to at least 3 people, I was informed that sometimes
the telemarketers do not always know what they are talking about.
I was then asked rudely "well do you want the long distance or
not". I cancelled the service. Well it has been a month and I
got my next Sprint bill, and "surprise" "surprise", I have been
billed for a partial month of long distance service that I did not
even use, and of course they still have Sprint listed as my long
distance carrier. I know that in the future when I answer the phone
and they say "Sprint calling", I will immediately hang up." (Submitted October 2, 2001) |
What is Your Story? - Let me know!
Be sure to include your email if you want a reply and some way to contact you if you want me to post your complaint. THANKS!
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