Tracey Bailey

817-428-9076 · 8109 Precinct Line Rd. N.Richland Hills, TX 76180· tracey.bailey@charter.net

Technical Skills

·          Windows XP

·          Windows 2003 Server

·          Red Hat Linux

·          Network Administration

·          Systems Installation

·          System Upgrades

·          System Maintenance

·          MCSE NT4.0

·          MCSA 2003

·          Working on 2003 MCSE

Areas of Expertise

·          User account creation

·          Desktop Support

·          Network Troubleshooting

·          Training & Development

·          PC configuration

Employment History

·          FAA – Federal Aviation Administration Helpdesk Support May 2004 - Present

·          Cunningham Lindsey          Helpdesk Support 2002-2004

·          Progressive Insurance              Desktop Support     2001-2002

·          Nortel Networks   Field Tech             2000-2001

·          Perot Systems   Desktop Support  1999-2000

·         GTE                  Desktop Support   1999

Desktop Support  /  Network Engineer  /  Field Technician

Technical professional who offers seven years of experience in all aspects of PCs, servers and workstations, Microsoft operating systems and network management, Demonstrates proven abilities in leading teams and working within budgets. 

Professional Synopsis

Select Accomplishments

·         Authored new documentation to facilitate more efficient handling of user setup requests.

·         Authored new documentation on how to provide network shares to users in the Active Directory domain.

·         Was part of the Windows 2000 test support group when that rollout was started at Perot Systems.

·         Was hired at Progressive to do a Lotus Note upgrade project, but was then selected out of a group of 6 to work on Desktop Support.

Network Administration/Project Management/Training

·         Helped build and maintain a 100-user NT network.

·         Functioned as a project prime and led teams of two to twenty personnel in completing jobs in Knoxville, Tennessee, Thomasville, North Carolina, and Louisville, Kentucky.

·         Provided extensive training to new employees on PC and Windows NT usage.

·         Troubleshoot network connectivity.

·         Troubleshoot network printer operations.

Installation/Upgrade/Maintenance

·         Installed, configured, and troubleshot Windows NT/2000 servers.

·         Ordered, configured, and deployed PCs and laptops for employees.

·         Upgraded PCs when needed either with a replacement unit, or suitable parts.

Education

DeVry University

·         Bachelor of Science, Telecommunications Management, 2000

ITT Technical Institute

·         Associates Degree, Electronic Engineering Technology, 1991