Evan D. Williams
(281)
361-6867
Objective
To enhance organizational
systems that deliver top quality services and products to clients in highly
competitive markets
professional experience
Outsource Services Supervisor –
December 2002 – Present
·
Act as a consultant for
restaurant Point-of-Sale products
·
Representative for hyphen at
FSTEC, MURTC, and CFSEA
·
Manage training and professional development for all team members
·
Perform as contact for client managers for POS Products
·
Ensure effective management of the POS resources to maximize ROI
Software Implementation
Consultant
October 2001 – December 2002
·
Design database and report structures, identify
and source custom application requirements, develop customer specific databases
and report packages, configure applications and operating systems, and
configure, test and install complete POS systems.
·
Integral part of the primary MICROS installation
team for the Navy MWR $15.9 mil. global rollout project, completing
installations for the U.S. Navy Morale, Welfare and Recreation Division (Navy
MWR) at naval bases in Washington, San Diego, Hawaii, and Japan.
·
Installed the MICROS 3700 POS system, as well as
Labor Management and Enterprise Management software modules for Compass, IHOP,
and AAFES, giving franchisee and corporate operators sophisticated management
control, greater flexibility for growth, and enhanced menu management
capabilities.
F&B Quality Assurance
Manager -
November 1999 - May 2000
·
Implemented techniques and strategies to improve
efficiency, accuracy, and consistency of departmental operations with the
intent to maximize revenue and staff performance
·
Ensured cost containment through incentive
programs and enforcing standard operating procedures
·
Controlled HACCP standards in the workplace
·
Negotiated with vendors for acquisition of
supplies, equipment, and services
Restaurant Manager
February 1999 - October 1999
·
Streamlined customer transactions Utilizing Gallup
Survey results and Questionnaires
·
Supervised staff of 65 employees in a 512-room
operation
·
Accomplished a variety of tasks in a dynamic fast
paced environment while developing leadership and teambuilding skills
Corporate Management Trainee
September 1998 - January 1999
·
Provided in-depth studies of current issues and
topics confronting the hospitality industry and how they impact future business
practices
·
Practiced financial management and its application
in the hospitality industry
EDUCATION
International Master of
Business Administration (MBA)
Graduation: August 2001 GPA:
3.91
Bachelor of Science,
Major in Hospitality
Administration
COMPUTER SKILLS
Microsoft Office, Windows,
Micros RES 3700, Networking, Point of Sale Systems, Simquick,
HTML Web Design
LANGUAGE
Proficient in English and
Spanish
ACTIVITIES AND
ACHIEVEMENTS
MBA Society
International Travel Experience
Hands-On-Miami Volunteer
American Hotel Foundation
Scholarship Award Recipient
Ruby Tuesday Scholarship
Recipient
Graduate Resident Choice Award
