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You don't know what to say, so you don't say anything at all, but instead you watch for signs that might help you decide if the ghost is friendly or not.

After a moment he shakes his head and sighs.

"No, I am a foolish old man. Of course you aren't Saskia. I only thought I saw a resemblance because I long to see her so much." He pauses, then says "You must realize that I can't let you come up here. Just go away, please, and leave me to my misery."

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You try to push your way up the stairs anyway

You decide you'd better leave