Critical Incident Stress Management, (CISM):
Individual Crisis Intervention and Peer Support

Instructor: Patricia L. Tritt, RN, MA

FACT SHEET

Crisis intervention is a specialized acute mental health intervention, and has been referred to as “emotional first aid.” Most crisis interventions are typically done individually (one-on-one). This program is designed to teach participants the fundamentals and protocol for individual intervention. Participants are provided an opportunity to practice the concepts presented. The training session meets the requirements of the International Critical Incident Stress Foundation (ICISF).

Course topics include:

The role of individual crisis intervention in CISM

Listening and communication skills

Crisis communication techniques

Questioning techniques

Psychological reactions in crisis

Mechanisms of action in crisis interventions

The SAFER-R model of individual crisis intervention

Upon completion, participants will be able to:

Describe the role of individual crisis intervention in CISM.

List at least four fundamental principals of crisis intervention.

Demonstrate crisis communication techniques.

Describe 2 questioning techniques.

Describe common psychological symptoms after trauma.

Discuss the mechanism of action in crisis interventions.

Describe the SAFER-R model of crisis intervention.

This program is 15 contact hours.