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MEQPRIMA Advisory Services

Speed, Process/ Quality Improvement and Cost Savings with E-Governance Approach


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Sample Test - BPO

This is sample only. The actual test papers contain mix of Acronyms, True/ False, Fill-in-blanks, Multiple-Choice and Short Answers. They are about 75% theory-based and 25% experience-based.

Click mouse-over your choice for correct (Green) answer.

Question\ Choice

A 

B

C

D

Provision of services whereby the responsibility is shared between internal and external groups, is more aptly called

Outsourcing 

Insourcing

Cosourcing

 

Which one of these is a third party external service provider

Part-time employee 

Full-time employee

Relationship manager

Consultant

For which one of the following, the customer and outsourcer will have opposite perspectives 

Set up

Scalability

Ease of use

Discontinuance

 

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Last modified: December 26, 2006