The treatment of airline passengers is in the news right now.  United Airlines' treatment of Dr. David Dao -- the passenger who was dragged off of a plane, and sustained injuries at the hands of airline personnel in the process -- has been all over the news.  Now, another story of passenger mistreatment has surfaced.  The sad fact of the matter is customer service is definitely an issue on planes -- and elsewhere.  Even sadder is the fact that it's nothing new!  Just as with the flood of video showing police murders of African-Americans hitting the airwaves, this too is a long existing problem that has only been acknowledged because of the omnipresence of the cellphone camera.

 

When I was in my twenties I vacationed in Las Vegas with my then fiance'.  We stayed at a place called Bob Stupak's Vegas World, and had a really nice time; that is -- UNTIL THE RETURN FLIGHT HOME on America West Airlines.  I was really sick and needed to use a restroom.  We were flying coach, and the bathrooms weren't working.  As a result, a number of passengers asked to use the restrooms in First Class.  There was no problem, that is until I asked to use it.  My fiance' and I were both denied access to the toilets in First Class -- and it just so happens that we were the only Black people asking for access!  In other words the stewardess let White passengers use the toilets but not us!  We didn't have ubiquitous cellphone cameras back then to prove what happened.  I complained once I got back to Chicago, but nothing ever happened.

 

All I can say is -- relative to airline service:  Keep the number to a good lawyer close, and a cellphone camera even closer.  Make Them Pay!!! 

 

 

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