Will appear as rational, calculating, factual, and
unemotional.
Is the process of expressing feelings, asking for
legitimate changes, and giving and recevieng honest feedback.
Program that teaches people to be more direct,
honest, and expressive as a means of dealing with anixety producing situations.
There are five bases of power and each one has a
unique source. Personal, legitimate, expert, reward, corecive powers.
Reflects the emotions developed in response to
childhood experiences.
The capacity to punish other people (or to createe
the perceieved threat to do so) so as to influnce them.
The most desirable outcome form wielding power.
Which is the enthusiastic release of energy and talent to satisfy the leader's
requests.
Communcative action in which the ego states of the
sender and receiver in the opening transaction are reversed in the response.
Strokes offered to employees if they perform
correclty or avoid problesm.
Disagreement over the goals to attain or the
methods used to accomplish them.
The act of asking individuals to examine their
behavior and its consequences; a conflict between two or more parites; or the
exploration of new alternatives so that a mutually satisfactory solution can be
reached.
Communcaicative action in which the stimulus lines
in an opening transaction are not parallel to those in the response.
Power that arises from a person's knowledge of and
information about a complex situation.
Psychological positions of Parent, Adult, and Child
that form the basis for social transaction.
When one status is threateened, face saving becomes
a powerful driving force as a person struggles to maintain a desirable image.
Power that is delegated legitmately from higher
established authorities to others.
Dominat way of relating to people that tends to
remain with the person for a lifetime unless major experiences occur to change
it.
Princple that two people in a continuing relationship
feel a strong obligation to repay their social "debts" to each other.
The use of behaviors that enhance or protect a
person's self&-interest.
Is in control may be protective, controlling, nuturing,
critical, or instructive.
Ability to work with people and social systems to
gain their allegiance and support.
Ways that leaders gain and use power.
Ability to influence other people and events.
The capacity to control and adminster items that
are valued by other people so as to influnce them.
Performing any act of recognition for another
person.
Study of social transactions between people so as
to develop improved communcation and human relationships.
Strokes presented without any connection to
behavior.
