Way in which people communicate meaning to others
with their bodies in interpersonal interaction.
Individuals with strong communcations links within
their department eith people in other units, and often with the external
comminity.
Those which focus on a narrow topic in counseling
or counseling or conversation and direct the receiver to provide a specifc
response.
Internal conflict and anxiety that occurs when
people recieve information incompatiable with their value systems, prior
decisions, or other information they may have.
Motivational theories based on thinking and felling
(i.e. cognition) of the employee.
Transfer of information from sendor to receiver and
back to the sender.
Two&-way flow of information from sendor to
receiver and back to the sender.
See Communication Circuit.
Communcation Overload:
Condition in which employees recive more
communcation inputs than they can process or more than they need.
Steps by which a sender reaches a receiver with a
message and recives feedback on it.
Environment in which words are used.
The difference between what someone says and what
they do.
Alteration of the surroundings so as to influnce
another's feelings and behavior.
A computer based communcation system that allows
messages to be sent to mulitple parties simultaneously.
When one status is threateened, face saving becomes
a powerful driving force as a person struggles to maintain a desirable image.
Act of monitoring one's performance and inquiring
about progress tpward goals.
Not having the reading skills necessary to comprehand
even basic job descriptions or work orders.
Grapevine in which a person contracts many others.
Interpretation of symbols that is based on
assumptions, not facts.
Communcations across chains of command.
Also Intramanagement Communcation; Communcation
within the management group.
Communcation and learning that occurs when managers
take the inititive to systematically make contact with a large number of
employees.
Group of people who develop and maintain contact to informally exchange information,
usually about a shared interest.
Being active on a network.
Actions (or intentions) that people take which
serve as a means of ccommuncation.
Person who recieves and responds to inquires,
complaints, requests for policy clarifications, or allegations of wrongdoing
from employees.
Statement encouraging employees to come to their
supervisor or higher managers with any matter that concerns them.
A system that engages in exchanges with its
environment through its boundaries, receiving inputs and providing outputs.
Degree to which writing and speech are
understanable to receivers.
Timely provision of data or judgement regarding
task&-related results.
A feeling of being emotionally separated.
Employment process in which jib canidates are given
a small sample of organizational reality.
Science of meaning.
Communcations limitations caused by the varity of
meanings in the symbols used.
Situation in which people skip one or more steps in
the communication hierarchy.
Information that employees recieve from their
social surrondings.
The network of activities and relationships that
satisfies an employee's perceived need to be cared for, esteemed, and valued.
The process of accomplishing all or a part of an
employee's work at home through computer links to the office.
