Now Playing: "Cold Hearted" by Paula Abdul on "Forever Your Girl"
Topic: Work
Work this morning was very busy for two reasons.
1) Something went wrong with RAIN, a dial-up service that offers a special deal to Cal Poly students, faculty and staff. Other than that, there is NO affliation with Cal Poly yet people felt the need to call us. We gave them the number we had for RAIN (okay, for one guy Zach accidentally transposed the last digits but the guy was just annoying, he called 5 times) but when they couldn't get through, they called us again. We had to try to calmly explain that, contrary to what they think, we are NOT RAIN tech support and have no idea what happens with their system. After a few distinct calls about it, we tried to get a hold of RAIN and had problems but eventually we got through and they said "yeah, we're having problems, the users need to talk to us to switch their dial-up number." Ironically the calls pretty much stopped after that. I remember when the modem pool was first shut down and pretty much all faculty and staff on it went to RAIN because it was free the first year for them and then the cheapest after that. They called us then too to setup their computer to connect to RAIN. We even had a RAIN installation guide at some point because the RAIN tech support sucked so much. Doesn't mean that it was our a responsibility though. Problems with Cal Poly servers or on a Cal Poly owned machine? Call Cal Poly. Problems with RAIN on a home machine? Call RAIN!
2) The main reason it was busy this morning was because of an e-mail virus outbreak. We're not sure why our gateway wasn't stripping the messages of their attachments but some went through. But really, people. If you get 5 messages, each claiming to be from a different sender with different yet similiar subjects all saying that you're account was suspended and to see the attachment for more info, do you HONESTLY think that they are legitimate e-mails? Come on! a) We'd never send you 5 messages in 5 minutes from 5 different addresses saying your account was already suspended; b) If we were to send such a message, it would have been from OpenMail Administrator; c) and it would have contained all pertinant information in the message, not in an attachment; d) we give notification that your account is to be frozen a good 2 weeks before it done so. e) If your account was suspended/locked/deleted, how do you login to read that message?
Fortunately of all the people calling asking about those messages, only about 3 of them were stupid enough to open the attachment. And that's not including my roommate who asked me when I got home. Lucky for everyone else working today, as I was leaving Terri gave us the update that the gateway should be stripping the messages of the virus now. *shakes head* Some people....ARGGGGH!