Topic: Work
Let me rephrase. I dislike training brand new employees. Like I liked training Kim and Leigh to be leads but I'm not a huge fan of training new employees.
Monday I started training Paula for the Service Desk. She had previously been Vera's assistant and also worked as operator. So on Monday, since she was staying from 9-5, we went through the training manual. All of it. Oy. When it got busy, we also answered calls. More like I answered and she listened in. Needless to say, my throat was very sore come 2:30 or so. Fortunately, I skipped my lunch and got off at 4 so I got some rest from 3-4. But yes, throat hurt a lot and my voice became scratchy.
Yesterday we had it where I answered the calls and Paula filled out the Remedy tickets. Mainly they were students who tried to activate their accouts too early. I would really like to hurt whomever refuses to listen to us the past 2 years about sending that email about the account being ready the day after the student registers. It takes 2 days to be created. So they activate them too early which just causes a bigger mess. Anywho, it went pretty well.
Today, I had Paula answer the calls and I just listened in. A couple "huh?" things like PINs acting weird and Illustrator refusing to save a file but mainly the same account activation crap. You know, I didn't even realize that I needed to activate my account until I moved into the dorms. But it was all different back then. Anyway, I was pretty bored all day. Paula has the account activation questions down so I just helped her on the other half of the calls. I even let her answer by herself for the last 45 minutes while I did some lead stuff on Leigh's computer.
Tomorrow I had planned on letting her answer calls on her own but we're actually full on Thursdays. Paula would be the 5th person on at 9am and our 5th station is inoperable since it has no network connection. The port was used for the new Dell printer. The computer next to the operator station has a network connection but no phone next to it. Not to mention that that computer is extremely slow. I talked to Jim about it, and he said that he needed to work up a new schedule anyway. I offered to start reducing my hours to allow time for others to pick up more to cover me once I leave and for Paula and Jen to get more time. Jim said that quite the contrary he wanted Paula and Jen to get as much of me as possible and that for the meantime I'll just listen in to Paula tomorrow.
So bringing my leisure book tomorrow.