Work Rant
Mood:
irritated
Now Playing: "You" by Evanescence on "NoAlbum"
Topic: Work
I'm really getting annoyed at/sick of/tired of being one of 2.5 people that I work with during my scheduled shifts that is proactive/responisble. (2.5 because I'm one, Leigh is two, new guy Zach is only a half because I haven't worked with him long/often enough to truly judge but he seems it). Matt and Bridget don't count in this count cause I'm not scheduled to be working with them (and technically Matt doesn't work there except for a few training hours), but I do know them to be like me in this aspect.
So the things that just keep building up:
1. Arrival time. I find it extremely ridiculous that when I walk in at 8:02 at the latest (stupid maxed out buses), not only am I first to arrive but the next person doesn't arrive for a good 5-10 minutes later. And Annie consistantly arrives between 8:15 and 8:20. I mean, that's late even by Poly Time. If she was coming from class, I would understand but she's not. She did this over the summer too. And I'm willing to bet that on her time sheet she puts down that she starts at 8 everyday. The only people to beat me for an 8am shift more than once have been Matt and Kim a few times over the summer and Leigh during break. Others though usually got there around 8:05ish but definitely before 8:10. Then there's Dan who refuses to come in before 10 because he can't wake up that early. And today, even when he was scheduled at 10, he didn't come on time. At 10:20 I called his cell to see if he was coming (because at that time, technically Jeff was the only one on. Ronak, Matt and Bridget were all there too though. I continued to work so as to not leave Jeff by himself since it's been crazy). He said that he was, that he was having some issues this morning or something, that he was on campus and he would be there in 5 minutes. 10 minutes later he comes in, dumps his stuff off and then went to get some food. I mean, he should have called to say he was going to be late. As for everyone else (my self included when I'm scheduled after class), we arrive a few minutes late but we're coming from a class that got out at that time.
2. Answering calls, front window and nothing else (aka being proactive). Annie and Michelle seem to just be answering calls and helping people at the window but doing nothing else like voicemail, e-mail and going through Remedy. Jeff is slightly similiar except that if he gets a form from someone at the window, he'll process it but he doesn't even bother to check the bin or ask me if there's anything Lead to do. Before I became a Lead, this didn't bug me because I would take care of it. Now I just don't have time to go through the voicemail except for the morning when I come in. And as for the e-mail, we always get confused (or at least I do) when a message has been read but left in the queue if it has been taken care of or not so I've been working on all the other stuff and leaving that to the regular people. Except they're not taking care of it. Or at least when I glance over numerous times, no one is working on it. I haven't even gotten time to check the new account web request account this week. I should do that tomorrow morning. I understand that we're students and have lots of homework to do and stuff and I'm not *as* annoyed when people work on school work while working but to be just surfing the net or talking on AIM is ticking me off *cough*Annie*cough*. At least when someothers do that, they pick up the phone right away or will be working on a work related e-mail at the same time instead of waiting for the third or fourth ring. I've had times where I'll be creating an account, doing pw mgmt or what have you, have the phone ring, I'll glance to see if anyone is making a move...wait another ring, see if anyone is reaching and then grab it on the third ring because the people doing non-work things wouldn't. This is what attributes to mass amounts of things left for me to finish by the "end" of my shift. I think of the past 9 days, I've left close to on-time twice. And it's not like I don't have other things to do too. But noooo...I have to have a good getting-paid-for-work work ethic.
3. Hanging out. Not to say that I don't enjoy their company* or that I don't do this too on the rare occasion, but so many people come in when they're not scheduled to study or use the computer during times when it's slightly short handed, it's taunting. Take Ronak for example. At no point during the week am I scheduled to work with him. Yet, I think I've seen him every. Single. Day. And if the computers happen to be occupied (mainly by people working but also other people there to study/use them), he steals someone who is actually working but had to get up for some reason's seat. I mean for the past two quarters when Jim has been putting "Available" shifts on the schedule, I know people have come in to the study/use computer during that time. They're obviously available during that time so why don't they volunteer to work it? It's not like they don't study when they're suppose to be working anyway. Not too much difference when that attitude is taken.
*Not that I can enjoy their company when they do show up recently because I've been swamped with stuff and having to answer the phone because no one else will (see point 2). All I've been able to do is say "Hi" and/or wave.
Add all of this up and then add it to the e-mail PolyComm sent out, regular work stress, regular school stress, Math Club stress and personal stress and you've got one stressed-out cranky Mandy.
on fire
lazy
smelly
happy