Changes to the system
Mood:
irritated
Now Playing: "Infest" by Papa Roach on "Infest"
Topic: Work
Perhaps I'm rare in this thinking, but if I received
three notices of some system I use constantly was being changed, I would read the notice over carefully and pay special attention to part of how it would affect me.
Cal Poly's calendar server was upgraded over the weekend to the Oracle system. The PolyComm sent out a few e-mail notices of when this was going to change and how it would affect the users directly. Somehow most of the people who got those e-mails read the part about the conversion and having to change their password (which wasn't necessarily true by the way) but missed the part about the username changing from their full name to their e-mail address.
This made work very crazy this morning. Apparently, the staff members came in early and started fielding calls around 7am or so. Jim asked Matt to come in and help in the morning and Matt was already helping someone at the window when I came in. Good thing Jim asked him to come in because Michelle overslept until like 8:40 and then had class at 9. Annie arrived at her usual time of 8:18ish. When I got in, I glanced over the documentation at the workstation quickly (I had read it the night before when Terri sent an e-mail to all of us) and then decided to check voicemail. There was already like 10 messages when I tried to check it. I say tried because I kept having to hang up in the middle of the first message to answer the phone. On my third attempt, there were 20 messages but I was able to get through the first one. I decided to do a "one message at a time" appoach instead of trying to listen through all of the messages at once. A few of the people I called back either kept calling and got through and fixed their problem or called someone else and figured it out.
I made one attempt at looking at the Remedy queue but that was at like 10:45 and then the phone rang. I did notice that we had 40+ tickets in there though. At least 5 of which were submitted by users as "medium" priority with log in problems. And the forms and account info that was in the bin? Forget, I didn't even get a chance to really look. I noticed some password management for account creation in the queue but I just couldn't get to them. I did do some forms but they were hand delivered or came fresh off the fax.
Add on top of all of this a stuffy nose, a cough and a sore throat. Yeah talking on the phone for 3 hours is not a smart thing to do. And had it been almost any other day, I probably could have asked the other people there if they could get the phone first. Thank goodness for cough drops. Hopefuly tomorrow all this calendar craziness will die down and we can work on all the e-mails we undoubtably received today but just couldn't get to and work through the queue. And hopefully my throat will feel better. *sigh* Hopefully.