Bryan Crump

OBJECTIVE

A position in which my skills in Technical, Layout, Analytical, and Troubleshooting Areas are inexpensible, while possibly implementing my creative design, marketing and advertising experience.

 Summary of Qualifications

Six years experience in the fields of computer hardware, software, desktop publishing and graphic design. Three years experience supervising, training, and advising up to six employees at one time. Accountable for ten or more employees. Provided technical guidance in the areas of LAN, WAN, Hardware/Software and troubleshooting, Telephony Number Portability, Graphic Design and Desktop Publishing. Familiar with Japanese and Hispanic Cultures. Typing 45-70 WPM

HARDWARE

Installation, Troubleshooting

Maintenance, Upgrade

Lan / Wan, Network Maintenance / Supervision

SOFTWARE

Adobe Photoshop / Pagemaker / Illustrator

Office 97’ – 2000

Windows 3.x – 2000, CSG(ACSR)

QuarkXpress , Paintshop Animator

CorelDraw, HTML, FrontPage 2000

DBASE, LOTECH, ASMS

Telephony Provisioning, Exceed, Cornerstone

WORK EXPERIENCE

NOC (National Operation Center) Technician Tier II

AT&T BROADBAND, Denver, CO

2/2000 – 3/17/2001

Work directly with install technicians in the field to activate subscribers’ telephony service, troubleshoot any problems that arise and activate ported numbers so they route correctly through telephony providers. Trained in Network Issue Identification through the use of combinations of software such as Cornerstone, Remedy, Performance and Results. Activated and troubleshot ported numbers using ASMS and LoTech systems. Trained in Network Issue Identification through the use of combinations of software such as Cornerstone, Performance and Results. Knowledgeable of most aspects covered in Cornerstone Certification. Effectively assign jobs, route, trouble-shoot and keep DMOQ (Direct Measure of Quality) records for technicians in the field. Worked closely with TAC and Provisioning teams to facilitate exponential growth in the Denver Telephony Dispatch Operation. Work with Director, Managers, Supervisors, NSC, TSS, CSS and the TAC team to assure quality deployment during testing and roll out of HFC telephony services in the Denver metro area. Promoted to NOC 10/2000

Signal Support Systems Specialist

US ARMY, Ft. Carson, CO

4/1998 – 12/1999

Duties include installing/maintaining radio and computer equipment in both a field and base environment. While maintaining a secret security clearance and obtaining constant training to upgrade on new technologies. Honorable discharge.

Computer Services Specialist / Desktop Publisher

Kinko’s Inc., Oklahoma City OK

12/1997 – 3/1998

Duties include designing, producing, and printing resumes, logo design, letterhead, and other marketing materials using design skills and computer knowledge, while also learning new software both graphic and database. Providing a constant healthy atmosphere for clients needs.

Technical Composition Specialist / Administrative Assistant

Adecco Temporary Services, Oklahoma City, OK

7/1997 – 02/2000

Temporary assignment duties including:

Proofing text for setup and layout in technical manuals for the US Military, Using Aldus Pagemaker applications and other design software..

Providing Administrative Assistance to a large placement agency in technical areas. Organizing and restructuring filing systems for better accessibility.

Art/Marketing Director

Yale Ice House, Dallas, TX

12/1996 – 6/1997

Creating all marketing and promotional design; conceiving decorative arrangements and furniture style for in-house layout; creative concepts and specialized art, including mural design and completion.

Education

Pikes Peak Community College (Business and Marketing), Colorado Springs, CO

Fort Gordon Signal / Communications School, Ft. Gordon, GA

Rose State College, Oklahoma City, OK (Commercial Art and Design)

Constantly pursuing further education