MILITARY, POLICE & EMERGENCY SERVICES PRODUCTS

The Fine Print outlining the "Fair Deal Guarantee"

The purpose of this guarantee is to protect the end user from the repair costs of defective product while at the same time protect ourselves, our distributors, and our dealers from those few unscrupulous individuals that believe guarantees are provided by manufacturers to provide them with a lifetime of free product.

Drop Zone products are guaranteed against defects in materials and workmanship for the duration of the useful life of the product. (Unfortunately everything on this planet will eventually wear out including the user!)

Products that have not been properly cared for, misused, abused, or are just plain worn out through normal wear and tear will not be covered under this guarantee. (It should be noted that heavy duty users, as well as professional users of Drop Zone products will experience faster wear and tear than a casual recreational user will.)

For those that accidentally damage a Drop Zone product a factory repair service is offered. The fees for this are based on the extent of the repair required and are reasonable.
 

For those who wish to make a claim under our guarantee the procedure is:

Clean the gear. Dirty gear ruins our equipment. If it is not clean, we will return it for cleaning.

Take the cleaned, defective gear to any Drop Zone Dealer and they will return it to us (dealers may wish to have minor repairs done locally, and bill us) or you can ship the item directly to us.

We will repair or replace the defective item, using the following parameters to guide the decision making process:

1. Which method is least wasteful?
2. Which method is cost effective?
3. Which method will get the product back to the customer quickly?

Should you wish to take advantage of our factory repair service, follow these steps:

Clean the stuff! We will return dirty products for cleaning.

Return the product to your dealer (he may at his option charge you to ship the items to us) or ship the items directly to us. Include a phone number(s) and mailing address so that we may contact you with the repair cost estimate.

This service is only offered for Drop Zone products.