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The Collection Process/Private Investigator Onsite Visits
Tanner & McKinley, Inc.’s collection process, personnel and technology have enabled us to post the highest recovery rates in the industry.
Accounts placed with Tanner & McKinley,Inc. are contacted by a collection specialist or private investigator within 24 hours. Part of the
success of our efforts lie in our ability to dispatch a local credit trained,licensed and bonded private investigator to your debtor’s area to uncover accurate, up to the minute information. This includes,but is not limited to, documented photographs of the debtor’s company and activity. Decisions based on current and reliable facts are superior to decisions based on “aged” credit histories.
Our investigators are instrumental in recovering our clients’ money through professional collection techniques. They check the accuracy of the
information they’re provided with from our client against our massive database and affirms our resources in the debtor’s area (i.e. Collection
Coordination Center, Attorneys, and Private Investigators, etc).The private investigator in the area then contacts the debtor and alerts the subject that an asset and liability investigation has begun on his company. This is our Investigator First Look (IFL). The debtor is given this opportunity to resolve the issue and stop any further investigation procedures.The account is then assigned to a collection coordinator who utilizes collection calls, letters and skip tracing methods to facilitate early recovery. If the debtor proves to be uncooperative, and it is determined by the collector the situation merits an onsite visit, the account is then reviewed with a manager to determine the effectiveness of an onsite visit or a local attorney demand letter.
Note:
The average experience level of a collector at Tanner & McKinley, Inc. is
ten years.
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