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Business Terms

Dictionary of Business and Commercial Terms
(What's Said and What It Means)


“A number of different approaches are being tried.”
( We are still grasping at straws.)

“Customer satisfaction upon delivery is assured.”
(We are so far behind schedule the customer should be happy just to get it delivered.)

“Test results were extremely gratifying.”
(We were so surprised that the stupid thing worked.)

“The entire concept will have to be abandoned.”
(The only person who understood the thing, quit.)

“We'll look into it.”
(Forget it! We have enough problems for now.)

“Please read and initial.”
(Let's spread the responsibility around for the mistakes.)

“All new!”
(Parts not interchangeable with the previous design.)

“Rugged.”
(Too heavy to lift!)

“Lightweight.”
(Lighter than rugged.)

“Years of development.”
(One finally worked.)

“Energy saving.”
(When the power switch is off.)

“Low maintenance.”
(Impossible to fix if broken.)


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