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Jacob Wayne Springer
2773 Baywood Drive
Memphis, TN, 38134
Contact Info:
(901) 230-6360
jobhunt@midsouth.rr.com
Seeking a
senior technical position allowing the expansion of current skills and
dedicated to career advancement through extensive self-study and hands on
learning.
·
Implementation and support
of MS Backoffice products – Including Exchange 5.5 and 2000, SQL 6.5, 7, and 2000, Proxy and ISA
Server, and Terminal Services
·
Procedures and Documentation – Analysis of network environments to create detailed
documentation of configurations for use in planning and recovery. Creation of
policies and procedures for routine tasks and standards.
·
Implementation and support
of Microsoft Windows NT/2000/XP – Workstations and Servers – Fault tolerance,
Protocols, File/Print services, User/Group management, Performance tuning,
Backups (Backup Exec and Arcserve)
·
Implementation and
administration of Microsoft Active Directory – Planning, installation, schema, DNS
configuration, replication, RIS, group policy, resource management, monitoring,
and optimization.
·
Planning, implementation,
administration and troubleshooting of TCP/IP systems – DHCP, WINS, DNS, IP
routing, Super/Sub-netting, network connectivity
·
Network planning,
implementation, support, and troubleshooting – UTP, STP, Coax, Fiber, Ethernet, Hubs,
Routers, Gateways, IPX/SPX, TCP/IP, firewall, proxy, backups
·
Computer operating systems – Windows 2000/XP, Windows
NT, Windows 9x, Novell 4.11 and 5, and Linux/Unix
·
IBM compatible PC hardware - assembly, maintenance,
upgrade, and repair
·
Microsoft Certified Systems Engineer – MCSE 4.0
·
Microsoft Certified Professional – Implementing and
Administering a Win2000 Directory Services Infrastructure
·
Microsoft Certified Professional – Implementing and
Supporting IIS 4.0
·
Microsoft Certified Professional – Internetworking
with TCP/IP on NT 4.0
·
Microsoft Certified Professional – Implementing and
Supporting NT Server 4.0
·
Microsoft Certified Professional – Implementing and
Supporting NT Workstation 4.0
·
Microsoft Certified Professional – Implementing and
Supporting NT Server 4.0 in the Enterprise
·
Microsoft Certification Exam – Networking Essentials
·
Microsoft Certification Training – Windows 2000
Professional
·
Microsoft Certification Training – SQL Server 7.0
Server Administration
·
Microsoft Certification Training – Proxy Server 2.0
·
Microsoft Certification Training – Exchange Server
5.5
·
Citrix Certified Administrator Training
·
A+ Certification Training
Service Assurance Corporation; Memphis, TN, August 2001 – December 2001
Responsible
for various duties providing IT support for small and medium-sized businesses
in the Memphis area. Provided software and hardware consulting support for
NT/2000 and Novell servers, backup systems, firewalls, routers, hubs, PCs, and
printers.
Alantris Corporation; Herndon, VA, September 2000 – July 2001
Solely responsible for internal network and systems
including MS ISA server, Exchange Server, IIS, and SQL server. Planned and
performed internal Exchange 2000 migration. Responsible for routine system
maintenance as well as implementation of new projects for multiple clients in
Northern Virginia and the Boston area. Responsible for documentation of system
and network configurations as well as disaster recovery plans. Planned and
performed Windows 2000 migration in a 50 user environment. Planned and
performed a Novell 3.1 to Windows 2000 migration in a 30 user environment.
Planned and implemented a complete office move to a new network environment
supporting six servers. Implemented auditing software and procedures to correct
licensing issues in a 50 user environment. Implemented auditing software and
procedures in a 300 user environment.
HSO Business Systems, Herndon, VA, August 1999 – September 2000
Solely responsible for all aspects of computer
system administration as well as planning and implementation of new
technologies and management of all IT related tasks for the North American
operations of a global organization. Responsible for needs assessment, pricing,
and procurement of new hardware for both desktop and server use. Responsible
for server administration and top level helpdesk support of over four hundred
global users. Maintained Citrix Metaframe 1.8 environment providing desktops to
office staff. Responsible for documentation of all network and PC configurations
and standard procedures. Special project
tasks included the following: Responsible for planning, design, and
implementation of a complete data center including network connectivity,
physical and logical security, environmental control, and emergency power.
Performed migration of users to a new email system using MS Exchange 5.5.
Performed configuration and maintenance of a new firewall system using MS Proxy
2.0. Supported numerous server builds and reconfigurations to accommodate trial
runs of potential new products.
Schering-Plough Corp. Memphis, TN, June/July 1999
Responsible for planning and implementation of a
project deploying Win95/Office97 desktops to replace legacy systems as well as
training users on new software. Performed coordination and supervision of level
II personnel, as well as scheduling of migrations and training.
Senior PC/LAN
Systems Technician (Contract)
Sitel Corp. Memphis, TN, April/May 1999
Responsible for supervision of Associate LAN Technicians and project management relating to a Citrix Metaframe deployment providing thin client desktops to 200 call center desktops. Performed installation of Compaq Proliant 7000 servers, NT Terminal Server, Citrix Metaframe 1.8, and integration of systems into a clustered server farm, as well as user profile and security policy development. Performed standardization and deployment of PC desktop software using the Ghost utility. Deployed Computer Telephony Integration technology, merging the phone and computer software systems.
LAN Manager
(Contract)
U.S. Army Corps of Engineers, Memphis, TN, September 1998 to March
1999
Solely responsible for the day to day maintenance of
a local ethernet network that utilized both Novell and NT servers in a mixed IP
and IPX environment. Performed account management, PC setup, network tuning,
and second level help desk support for over 75 local users and the Corps fleet,
connected locally or via cellular dialup and/or satellite. Worked as part of a
team performing the same duties for over a thousand users at locations
throughout the Mississippi Valley. Also performed user training and
recommendation for new purchases. Assisted in planning and implementation for
multiple projects; Groupwise to Exchange/Outlook98 email system conversion,
rollout of new security system, re-configuration of vessels from 10base2 to
10baseT including replacement of hubs/routers, and deployment of a Citrix based
personnel system.
PC Consultant (Contract)
Microsoft Consulting Services, Memphis,
TN, February 1998 to September 1998
Assisted in an enterprise-wide development and
rollout of a standard hardware/software platform to over 16000 users in a mixed
Novell/NT environment. Responsible for research of applications for
implementation and Y2K compliance, and rollout of an Exchange email system with
Office97. Assisted in development of a Migration Tracking database used for
asset tracking, inventory, and storage of user and department information, also
responsible for end-user training.
Computer Technician (Contract)
International Business Machines, Memphis, TN, August 1997 to February 1998
Responsible for diagnosis and repair of IBM laptop
computers as well as end user support.
Computer Consultant
Fowler/Garey Architects, Memphis, TN - 1992 to 1998
Responsible for all aspects of computer
administration including both hardware and software; purchasing, installing,
maintaining, upgrading, training users, and providing help desk support.
