Senior Technical Writer at Websense

Dept: Product Development, Documentation
Location: San Diego

Job Summary:
Analyzes software projects and user needs to design, develop, test and produce information products for the project. Provides input for establishing and updating department standards and practices.Essential FunctionsRecommends information product designs or structures working from project requirements and specifications.Analyzes audience, user tasks and information needs, and translates these into information product content plans. Develops content using specifications, prototypes, early software, interviews with engineers and other subject matter expertsParticipates in peer reviews and testing of information products, and initiates subject-matter expert reviews to ensure technical accuracy and consistency.Produces final masters and verifies production masters, etc.Provides input to software features and UI design; provides or reviews software messages or UI text. Takes ownership of existing information products, identifies impact of new software releases, identifies fixes or improvements, and updates or enhances the materials as required.

Expectations
Has a good understanding of information technology and practices for print-based and online products, such as Help and HTML pages.Strong written, graphical and oral communications skills. Demonstrates the ability to analyze information needs for a product or portion of a product, propose an effective design, and develop usable content.Shows initiative in developing expertise on new information delivery methods and technologies.Understands technical information and translates it into clear, consistent
and accurate user assistance. Adapts to changing requirements and project needs.Produces output that follows the departmental and project-specific standards and processes.Works well in a team environment.Qualifications1.

Education:
BA Degree in English, Communications, Technical Writing, Journalism, Computer Science or equivalent experience.
2. Experience: 5+ years software technical writing, prefer at least three years in fast paced software development company. Experience with curriculum development desirable.
3. Understanding of basic networking concepts.
4. Knowledge of information design and development.
5. Must be highly organized, detail-oriented and able to juggle multiple on-going projects.
6. Skills with Microsoft Office products, RoboHelp.

Interested parties should send reply and resume to Bruce Randall at brandall@websense.com.
Bruce is former Peregrine and is happy to make the introduction to HR on your behalf.