GUIDEBOOK FOR GUESTS WITH DISABILITIES
The Guidebook for Guests with Disabilities provides a detailed overview of services and facilities available for guests with disabilities and is available at Guest Relations locations within all four parks, Vacation Planners, and wheelchair rental locations.
RESORT/SPECIAL RESERVATIONS
Rooms designed to accommodate guests with disabilities are available at all WDW Resorts. Features vary, depending upon the selected Resort. Special equipment and facilities may include:
wheelchairs
roll-in showers
shower benches
accessible vanities
rubber bed pads
lower beds
refrigerators
room TTYs
buses with wheelchair lifts
wider bath doors
bed and bathroom rails
hand-held shower heads
closed-captioned television
Braille on phones and elevators
door knock and phone alerts
double peep hole in doors
strobe-light smoke detectors
portable commodes
lower-level kitchen appliances and cupboards (where applicable)
information about local medical supply services (i.e. oxygen, motorized transport, etc.)
For Resort Special Reservations or assistance and information specific to individual resorts, please call 407-939-7807 (voice) or 407-939-7670 (TDD).
TICKET DISCOUNTS
No discounts on admission are currently offered.
RESTROOMS
Most restrooms throughout WDW have facilities designed for access by guests using wheelchairs. Companion-assisted restroom facilities are located at all First Aid locations as well as:
MAGIC KINGDOM PARK:First Aid is next to The Crystal Palace off Main Street, U.S.A.
the lower level of Cinderella's Royal Table
Splash Mountain near Splashdown Photos
Mickey's Toontown Fair near Pete's Garage
EPCOT:First Aid is at Odyssey Center in Future World
Future World East Block opposite Test Track
Future World West Block opposite The Land
Near Canada
Near Morocco
Near Spaceship Earth
DISNEY MGM STUDIOS:First Aid is next to Guest Relations to the left of the Main Entrance
opposite the Twilight Zone Tower of Terror
opposite Star Tours
Fantasmic!
Rock 'N' Roller Coaster
DISNEY'S ANIMAL KINGDOM:First Aid is behind Creature Comforts in Safari Village
Safari Village opposite Flame Tree Barbeque
Harambe Village across from Tusker House Restaurant
TRANSPORTATION & TICKET CENTER:behind Mickey's Gift Station
MEDICAL/DISABLED PARKING(standard parking rates apply)
Guests with the ability to walk short distances and step up onto the courtesy tram, should park in the main parking lots of Magic Kingdom, Epcot, Disney MGM Studios, or Disney's Animal Kingdom. The courtesy tram will transport guests to the Entrance Complex. Parking for guests who are non-ambulatory, or are traveling with personal wheelchairs, is available adjacent to the Entrance Complex at each of the four parks. Guests should inquire at the auto plaza for directions on parking options.
ACCESS
WDW strives to provide mainstream access whenever possible; however, accessibility varies from attraction to attraction within the parks. The Guidebook for Guests with Disabilities offers specific accessibility information for each attraction. Park Guidemaps use symbols for quick reference. In addition, guests should contact a host or hostess at each attraction before entering. Some attractions have auxiliary entraces for guests with disabilities. These are intended to offer guests in wheelchairs, or guests with service animals, a more convenient entrance to the attraction. They are not designed to bypass waiting lines. Guests with disabilities and up to five members of their party may enter through these entrances. The rest of the party should use the standard entrance. Certain attractions require guests to transfer from their wheelchairs to a ride system either by themselves or with the assistance of a member of their party. WDW hosts or hostesses are not permitted to physically transfer guests from their wheelchairs. Therefore, it is recommended that guests plan to visit with someone who can physically assist them when necessary.
Magic Kingdom AttractionsEpcot AttractionsDisney MGM Studios AttractionsDisney's Animal Kingdom Attractions
BOARDING REQUIREMENTS
Boarding requirements, including height requirements, apply to all guests. Guests using alternate entrances need to be aware of these requirements prior to entering the queue.
PARADE ROUTE & SHOW AREAS
Due to guest demand, viewing spaces cannot be reserved or guarranteed. Parties larger than six will be asked to separate and reunite afterwards. Guest Relations can provide information on show times and other special events on the day of each visit.
SERVICE ANIMALS
Service animals are welcome in most locations throughout WDW. All service animals must remain on a leash or harness at all times. Guests should follow the same attraction entrance procedures as for guests using wheelchairs. Due to the nature of some attractions, service animals may not be permitted to ride. In those instances, a member of the guest's party must remain with the animal.
More Information
SIGHT DISABILITIES
SHOPS & RESTAURANTS
Most food and merchandise locations are accessible to guests with disabilities. Cast members are available to asists guests when necessary (ordering, carrying orders, and reading menus, price tags, etc.). Some counter-service locations have narrow queues formed by railings which may be difficult for guests using wheelchairs. At these locations, it is recommended that a member of the party order and transport the food or contact a host/hostess for assistance.
BRAILLE GUIDES
Braille guidebooks are available at City Hall in Magic Kingdom; Guest Relations in Epcot; Guest Relations in Disney MGM Studios; and Guest Relations in Disney's Animal Kingdom. The guidebook requires a $25 refundable deposit and must be returned the same day for refund.
AUDIO TOUR TAPES
Each park has cassette tapes that give the guest a sense of direction and a brief description of the attractions. They are available at City Hall in Magic Kingdom; Guest Relations in Epcot; Guest Relations in Disney MGM Studios; and Guest Relations in Disney's Animal Kingdom. Tapes require a $25 refundable deposit and must be returned on the same day for refund.
MOBILITY DISABILITIES
TRANSPORTATION
Many of the buses and watercraft at WDW are able to accommodate guests using wheelchairs. All bus routes are serviced by buses which are equipped to accommodate various types of wheelchairs within the following guidelines: The wheelchair must fit the wheelchair lift without being forced (some motorized chairs and ECV's are too wide or too long for the bus lift), and the wheelchair must be securely fastened in the on-board lock mechanism and wheelchair restraints, or the guest must be able to trasfer to a regular seat. The wheelchair or ECV can then be folded or safely secured on the bus. Guests may also access the Monorail system by proceeding up the entrance ramps, or using the elevators provided at Epcot, Disney's Grand Floridian Resort & Spa, Disney's Polynesian Resort, or Disney's Contemporary Resort.
WHEELCHAIRS
Guests may bring their own wheelchairs or rent one at any of the four parks. Wheelchair rentals are on a first-come, first-served basis for a nominal fee. A limited number of ECV's are also available on a first-come, first-served basis. Guests must be 18 years of age or older to rent ECV's and quanities are limited. There are no reservations accepted. Rental wheelchairs may not be transferred from park to park. Guests retaining their receipt may obtain a wheelchair at another park, on the same day if available, for no additional charge. Please note that ECV's may not be available at the second park.
More Information
HEARING DISABILITIES
A pad of paper and pens/pencils are readily accessible at each location for cast members to utilize, if necessary, to communicate with guests. Cast members with abilities in Sign Language can be identified with the appropriate language pin.
WRITTEN AIDS
Guest Assistance Packets containing dialogue, narrations, flash-lights, and pen and paper are available at or near the performance areas or entrances for most shows and attractions. Guests should contact a host or hostess at the attraction for assistance.
ASSISTIVE LISTENING DEVICES
Assistive Listening Systems utilize a lightweight wireless device that requires an infra-red signal transmitted from overhead transmitters at certain locations in order to amplify sound. These are recommended for guests with mild to moderate hearing loss. Receivers are available at City Hall in Magic Kingdom; Guest Relations in Epcot; Guest Relations in Disney MGM Studios; and Guest Relations in Disney's Animal Kingdom. They require a $25 refundable deposit and must be returned on the same day for refund.
More Information
TELEPHONES
Telecommunications Devices for the Deaf (TDD) are available at the Guest Relations, Guest Services, or Front Desk areas throughout WDW.
Pay phones equipped with amplified handsets are available through WDW. Pay phones equipped with a Text Typewriter (TTY) are available at:
MAGIC KINGDOM:Transportation & Ticket Center East Gate
Main St. Railroad Station Lower Level
First Aid
Frontierland/Adventureland Breezeway
Splash Mountain
Enchanted Grove
Peter Pan
Tomorrowland Skyway
Guest Relations at City Hall
EPCOT:Bus Parking
Spaceship Earth - Global Neighborhood
Innoventions East Breezeway
Innoventions West Breezeway
Odyssey Center
China Plaza
The American Adventure - Liberty Inn
Morocco
International Gateway
Millennium Village
Guest Relations - Innoventions East Side
DISNEY MGM STUDIOS:The Hollywood Brown Derby
Opposite Star Tours
Kennel
First Aid
Opposite Studio Catering Company
Opposite Twilight Zone Tower of Terror
Guest Relations
DISNEY'S ANIMAL KINGDOM:Main Entrance near Guest Relations
Safari Village - opposite Flame Tree Barbeque
Restaurantosaurus
Harambe Village near Tusker House
Conservation Station
Camp Minnie-Mickey
Guest Relations
CAPTIONING
Reflective captioning and video captioning technology is currently being implemented at specific attractions throughout the parks. These locations will be identified with a captioning symbol in the park guidemaps as installation is completed. Guests should contact Guest Relations for additional information. Reflective captioning technology utilizes an LED display to project desired captions onto an acrylic panel positioned in front of the guest. To utilize this system, guests should contact a host or hostess at the attraction. Captioning in video monitors can be activated by a hand-held device available to guests through the Guest Relations locations in each park.
More Information
SIGN LANGUAGE
If requested, WDW provides Sign Language interpretations for guests at live park shows with a minimum of seven days notice. Currently, interpreted performances will be on a rotating basis as follows:
Magic Kingdom - Mondays, Thursdays
Epcot - Tuesdays, Fridays
Disney MGM Studios - Sundays, Wednesdays
Disney's Animal Kingdom - Saturdays
Guests can request this service by calling WDW Information at 407-824-4321 (voice) or 407-827-5141 (TTY). Guests who request this service will be contacted prior to their visit with an appropriate show schedule. Guests who do not give the required notice may attend any interpreted show already scheduled. Guests should contact Guest Relations for a current schedule of interpreted shows. There is no cost to the guests for this service. Additionally, Sign Language interpretations will be provided, if requested, for any special programs where communication is integral to the experience. These experiences include, but are not limited to, education programs, convention shows, special events, shareholder meetings, and award ceremonies. Arrangements can be made for a specific performance with a minimum of two weeks notice.
SPECIAL ASSISTANCE PASSES
The Special Assistance Pass is available to guests with non-apparent, special assistance needs (i.e. autism, heart condition, etc.). Guests using wheelchairs, canes, crutches, etc. do not need to obtain a Special Assistance Pass.
All requests for a Special Assistance Pass should be directed to Parks Guests Relations. Guests may call 407-824-4321 (voice) or 407-827-5141 (TDD) prior to their visit for information on services available. Guests may also visit or contact Guest Relations within the parks at anytime during their visit.
The Special Assistance Pass is not designed to avoid a wait time or grant immediate boarding privileges, it is designed to alert the cast members to a guests' particular needs.
