YOU CAN DREAM, CREATE, DESIGN, AND BUILD THE MOST WONDERFUL PLACE IN THE WORLD, BUT IT TAKES PEOPLE TO MAKE THE DREAM A REALITY

- Walt Disney

PERFORMANCE EXCELLENCE

OUR COMMITMENT

As Disney Cast Members, we are reminded daily that we work for a company whose product holds very special meaning for millions of people throughout the world. We ourselves acknowledge that we joined Disney in part because of the unique appeal that the Disney name has for each of us. As symbolized by wearing our Disney name tags, we take great pride in knowing that we represent a great legacy and continuing success story.


OUR COMMON VISION

We will deliver magical and memorable entertainment experiences which create a sense of joy and wonderment for our Guests and consistently exceed their expectations. We will continue to be recognized globally as the premier entertainment and hospitality organization by mobilizing our team spirit to perfect our talents and abilities, and to perpetuate our rich Disney legacy. This will be evident to our Guests, fellow Cast Members, shareholders, and community and business partners through our words and our deeds.


OUR DISNEY CULTURE

We have a rich heritage, traditions, quality standards, and values which we believe are critical factors to our success. This foundation, as well as certain traits and behaviors, create a unique environment which we call the Disney Culture. We will seek to understand and cultivate our Culture and challenge ourselves to model the behaviors that it represents.


WE RESPECT THE
DISNEY HERITAGE AND TRADITIONS

We are committed to a friendly and informal work environment.
We show our pride and respect for the Disney product and legacy.
We emphasize Cast training and recognition.
We pursue synergistic opportunities.
We demonstrate our concern for our environment and community.
We emphasize "family" entertainment.
We protect the public's trust in Disney.
We are committed to education.


WE SHARE THESE DISNEY VALUES

HONESTY
We deal with each other in a sincere and straightforward manner.
INTEGRITY
We act in a manner consistent with our words and beliefs.
RESPECT
We treat others with care and consideration.
COURAGE
We pursue our beliefs with strength and perseverance.
OPENNESS
We share information freely.
DIVERSITY
We seek, value, and respect differences among our fellow Cast Members.
BALANCE
We strive for stability and vitality in our personal and professional lives.


WE ENSURE THE
DISNEY QUALITY STANDARDS

SAFETY
We put safety first, to provide secure, safe experiences for our Guests as well as our Cast.
COURTESY
We give friendly, personalized service and treat every Guest as a VIP.
SHOW
We deliver flawless and profesional presentations every day, for every Guest.
EFFICIENCY
We strive for the fastest and most effective systems and procedures in order to provide a quality Guest experience.


WE DEMONSTRATE THESE
DISNEY TRAITS AND BEHAVIORS

We enjoy making our Guests happy.
We care about our fellow Cast Members.
We work as a team.
We deliver quality.
We foster creativity and innovation.
We encourage risk-taking, realizing that mistakes may happen.
We are attentive to every detail.
We find enjoyment and fun in our work.
We assume responsibility beyond our individual roles.
We are emotionally committed to Disney.


OUR GOAL

We, the Walt Disney Attractions team, are dedicated to achieving Performance Excellence. This simply means that each of us will strive to excel each day in the fulfuillment of our individual roles and responsibilities as well as the achievement our our Vision. We will accomplish this in an environment consistent with the Disney Culture.