College Program participants are taught the 7 Guest Service Guidelines:
Until recently, they attended 7 seminars:
(The seminars have been converted to several lecture series, are now optional, and students now have the opportunity to earn credit from their schools for attending them.)
We explored the difference between an academic learning environment and a business seminar environment. We were taught to better understand the curriculum selection process and degree certification requirements. We were shown how to build a foundation for success by clarifying the Expectations for our learning experience. We explored available resources to enhance our learning experience.
We explored to better understand the scopes of diversity and cultures. We identifed current cultural experiences. We were taught to better understand the Cultural Adjustment Cycle and how to use it as a coping mechanism when experiencing change.
We gained a better understanding of our work behavioral tendencies and developed a beginning understanding of how these styles may affect others. We were taught to understand, respect, appreciate and value individual differences. We developed an understanding of how to recognize behavioral styles different from our own and interact more effectively with these individuals. We enhanced our effectiveness in accomplishing tasks and creating harmony by improving our relationships with others.
We explored leadership and management skills. We learned the basic concepts of Situational Leadership and how they can increase work and relationship effectiveness. We explored the 12 leadership behaviors under Performance Excellence.
We explored business issues the corporate work environment is facing today. We explored the concept of paradigms and how they influence our ability to embrace change. We explored the Disney approach to meeting today's challenges.
We continued to build upon our leadership skills. We showcased the portfolio Participants and their efforts. We got direction for the future through effective feedback. We celebrated the successful completion of the learning experience.
These descriptions were taken from the Walt Disney World College Program Seminar Notebook.
CP's also attended classes such as Merchantainment, Jiminy's Search for Knowledge, and Enhancing the Magic.
In these classes we were taught disability awarness; the Disney Quality Standards: SAFETY, COURTESY, SHOW, and EFFICIENCY; Disney Values: HONESTY, INTEGRITY, RESPECT, COURAGE, OPENNESS, DIVERSITY, and BALANCE; loss prevention; security awareness; and cultural differences.