Just to remind you how smart you are.
Just to remind you how smart you are.
Compaq is consdering changing the
command "Press Any Key" to "Press Return Key" because of the flood of calls
asking where the "Any" key is. AST technical support had a caller complaining that
her mouse was hard to control with the dust cover on. The cover turned out to be
the plastic bag the mouse was packaged in. Another Compaq technician received a
call from a man complaining that the system wouldnt read word processing files
from his old diskettes. After trouble-shooting for magnets and heat failure to
diagnose the problem, it was found that the customer labeled the diskettes then
rolled them into the typewriter to type the labels. Another AST customer was
asked to send a copy of her defective diskettes. A few days later a letter arrived
from the customer along with Xeroxed copies of the floppies. A Dell technician
advised his customer to put his troubled floppy back in the drive and close the
door. The customer asked the tech to hold on, and was heard putting the phone
down, getting up and crossing the room to close the door to his room. Another Dell
customer called to say he couldnt get his computer to fax anything. After 40
minutes of trouble-shooting, the technician discovered the man was trying to fax a
piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Yet another Dell customer called to complain that his keyboard no longer worked.
He had cleaned it by filling up his tub with soap and water and soaking the
keyboard for a day, then removing all of the keys and washing them individually. A
Dell technician received a call from a customer who was enraged because his
computer had told him he was "bad and invalid." The tech explained that the
computers "bad command" and "invalid" responses shouldnt be taken personally.
An exasperated caller to Dell Computer Tech Support couldnt get her new Dell
Computer to turn on. After ensuring the computer was plugged in, the technician
asked her what happened when she pushed the power button. Her response, "I
pushed and pushed on this foot pedal and nothing happens." The "foot pedal"
turned out to be the computers mouse. Another customer called Compaq tech
support to say her brand-new computer wouldnt work. She said she unpacked the
unit, plugged it in, and sat there for 20 minutes waiting for something to happen.
When asked what happened when she pressed the power switch, she asked,
"What power switch?"
