Department: Advising & Student Services Academic Year: 2009-10

Completed by: Maggie McLaughlin Date: September 22, 2009

1. Department Mission Statement:

1	2	3	4	5	6
Intended Outcomes	Assessment Measures	Performance Criteria/Expected Results	Related Strategic Plan Goal	Evaluation Results	Planned Actions
Students will report increasing satisfaction with advising services.	Student Satisfaction Survey	90% of students surveyed during open registration each semester will report good or higher satisfaction
All first semester students will participate in the development of an educational plan.	Student Educational Plans	100% of pilot group (40 first semester students) will have an educational plan on file by mid-semester
Registration in the Dual Enrollment program will increase each semester.	Dual Enrollment student registration data	Registration data will show a 10% increase each semester
Student use of the Career Center will increase each semester.	Career Center Sign-in sheets	will show a 10% increase each semester
Minority student registration will increase each semester.	Minority Student Enrollment data	will show a 5% increase each semester

NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.