Department: Information Services Academic Year: 2008-09

Completed by: Mike Davis

1. Mission Statement:

1	2	3	4	5	6
Intended Outcomes	Assessment Measures	Performance Criteria/Expected Results	Related Strategic Plan Goal	Results and Planned Actions	Expected Improvements (Close the Loop)
Improved data disaster recovery plan.	Data backup equipment installed at a location at least 100 miles away from LCCC	Backup equipment installed by summer, 2009.	4.4 4.5		The installation of data backup equipment at a remote location will allow the college to access data in the event data is destroyed on campus due to a disaster. This will minimize operational down time.
Student correspondence from the college, other than in person, will be done electronically.	1) Portal will be installed to support student email. 2) Students will be assigned a college email address to handle correspondence.	Student email portal will be installed and working by fall, 2009.	5.6		Corresponding with students through a college assigned email address will ensure that students have access to assignments and relevant information
Conversion to the Banner administrative software system will be complete.	All business processes within the Banner administrative software system will be operational.	Conversion will be completed by fall, 2009.	4.4 4.5		The new administrative software system will lead to improved student services.

NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.