Annual Assessment Plan

Administrative Departments & Educational Support Services

Department: Financial Aid Academic Year: 2008-2009

Completed by: Debberin Tunsil Date: October 30, 2008

1. Mission Statement: To assist students in the financial aid process and to provide funding to eligible students in paying college costs.

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Intended Outcomes	Assessment Measures	Performance Criteria/Expected Results	Related Strategic Plan Goal	Evaluation and Planned Actions	Use of Results (Close the Loop)
Students requesting assistance from the Financial Aid Office will be able to successfully complete the FAFSA on the Web process.	A list will be maintained in the Financial Aid Office to track the process.	100% accuracy for these students	Goal #4
Students requesting financial aid assistance will report they are satisfied with the services received from the Financial Aid Office staff.	Evaluation card	80% satisfied with services provided	Goal #4

NOTE: assessment should focus on effectiveness, efficiency, constituent satisfaction, or impact on functions, services, processes or student learning.