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The Role Of Service Advisor
- A- The first-contact for customers
- B- A Follow-up Person
- A- The first-contact for customers
1- A Receptionist: To greet the customer on arrival and make them feel welcome
and appreciated.
2- A Counselor: product and Technical knowledge improvement in order to respond customer's
question.
3- A Communicator: it is important to make a habit of writing onthe repair order every promise made
to the customers.
B- A Follow-up Person:
The service advisor must develop a trusting relationship by maintaining
regular contact with customers and also use post-service follow-up to
determine customer's satisaction level.
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