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Job Explanation at delivery
- 1- Importance of Explanation.
- To avoid misunderstanding and to develop a trusting relationship among
service advisorand the customer. service advisor must explain the following
point before asking for payment.
- 1- what was done on the vehicle?
- 2- How long did it take to reapir the car?
- 3- how much does it cost? ( 1-parts 2-total labout cost 3-total lubricant cost)
- 4- match the charges, authorization agreed with customer.
- 2- Retain Replaced parts.
- keep all the reppaced parts in to the car,except oil filter, used battery .
- 3- Pre-Release inspection.
- Before the customers arrives to collect his/her car, quality should have
been checked.
- 1- Make sure the car is clean .
- 2- Performa invoice is prepared.
- 3- Replaced parts are kept inside the car.
- 4- No marks on steering wheel, seats etc.
- 5- very important thing , ashtry must be clean.
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