2ème Bac. Sc.M | May 2016

| technology | compulsory | priority | natural | volunteering | literacy | universal |
| a. defining | b. complaining | c. responding to bad news | d. asking for clarification | e. apologizing |
| 1. I'm sorry. I didn't get the last part. | 1. |
| 2. I'm sorry to hear such a terrible thing. | 2. |
| 3. I'm sorry to say it, but the service in your hotel is terrible. | 3. |
| 4. I’m sorry is an informal phrase generally used for apologizing. | 4. |