Mood:
irritatedI enjoyed my time at the beach. The only thing I didn't enjoy was the smokey hotel room (the smell of cigarettes makes me gag and gives me a horrible headache) and that I didn't get to eat any steamed crabs.
I got a call last night about 11pm from our security people telling me that our phones were down. I called the office and sure enough I got nothing. I called bellsouth and they informed me that the lines appeared to be fine that it was infact our Nextira One answering equipment. I cringed!!! See last year our office got struck by lightening and it fried our voice mail system. After 5 months and $4000.00 later it was fixed. I signed a service agreement with the company so that we wouldn't have to pay the next time this happened. So I called Nextira from home and told them the problem. They informed me that I wasn't a valid customer and I would have to contact my service rep. At this point it is 12:30 and after not getting much sleep Saturday night...I decided to go to bed and deal with in the morning.
I get into work and the staff greets me at the door to tell me that our phones don't work. I told them that I already knew about it and that i was on it. Called called my sales rep who was traveling but told me he would look into it. An hour later I get a call saying that my sales rep called them and the account number he gave isn't coming up as a valid customer. I wanted to scream at this point. I faxed over all the documentation that I had and he said that he would have to check back in their financial records. He called me back at 1pm and told me that he finally found us in the system but that our service agreement expired in April. I asked if how that was possible seeing as we signed the contract and paid it in September. He said that they had made it retro active for April. WHAT!?! He then informed me that I would have to contact my sales rep. So he I sat without phones...staff and my boss breathing down my neck to fix the problem. I was PISSED at this point. Anyone who knows me knows that it is not good to be around me when I am pissed. I am like a little bulldog who has found a chew toy and is not going to give it up until you give him something else to appease him. So I did what I do best. I called the manager and made threats. I told him that I am sick of tired of this crap. We pay good money and expect to have good service. I told him that he had till the close of business on Tuesday to get this resolved. He said that he wasn't sure how long this would take to straighten out. I told him that I didn't give a flying ding dong what he did it would be fix by tomorrow. If it wasn't I would report them to the BBB and I would find a more reliable vendor. All the sudden his attitude changed. I think he all the sudden remember me from last year and how I almost had him fired. He became very apologetic. Told me that he would work on it all day until it got resolved. So now I have a repair man coming tomorrow morning to fix the phones and the dates on the contract have been corrected. I said, "now see how easy that was?" He asked if I would avoid sending another nasty letter to his boss like I did last year. I told him that if he makes my life difficult than I will make his life difficult. I told him that I had written a letter to his boss but that I would wait to send it until I see how things played out tomorrow.
Hopefully tomorrow morning everything will be fixed I have already decided to start looking for new vendors for our phone service.
I will write about my vacation when I have more time Take Care!
