Mood:
irritatedWell at least as far as the phone company is concerned I don’t.
For the last month or so I have been experiencing some static on my phone line. The phone company has been out several times and but they can’t seem to fix the problem. Well Sunday night it got so bad that I couldn’t hear poor “A” on the other end. I know we have a date on Saturday but I have no idea what I agreed to do on said date because I couldn’t hear anything but static. .
After I hung up the phone I called the phone repair number. There is an automated answering thingy that asks you for your number and your complaint. After I entered all the options, I was immediately transferred to a live representative. This was our conversation.
Agent: Ma’am can I please get your phone number again starting with the area code.
Me: XXX-XXX-XXXX (using X’s to protect my privacy)
Agent: Is this a new account?
Me: No? I have had this account for two years now.
Agent: Hmmm….Well I show this account as being disconnected since December of last year. I don’t see any activity on this account since then.
Me: Well that is odd considering that I am talking on that line right now and you all continue to send me a bill every month so I must exist in your system somewhere. If not then who the hell am I sending all my money to?
Agent: Well ma’am I can’t put in a service order for a phone line that doesn’t exist.
Me: But it does exist…I am talking on it right now!
Agent: I am sorry there is nothing I can do about it. You will have to contact the business office tomorrow morning to get this straightened out. Is there anything else I can do for you this evening?
Me: Yes you can fix my phone.
Agent: Thanks you for you business and for choosing Bellsouth. *click*
I was so furious that I could hardly sleep that night. As soon as I got into work the next morning I immediately called the phone company. The woman who answered was a little more congenial than the woman at the repair center. She found me in the system and said she couldn’t understand what had happened. She then told me that they wouldn’t be able to get a repair man out to my place till Thursday. I explained that this has been an on-going problem and that my phone was now so bad that you can’t hear anything. I told her that it was my main phone and that I don’t use my cell phone much because it is pre-paid and I don’t get very good reception in my apartment. She said she would she if she could speed it up but that she doubted they would get to it till Thursday. I then asked if I would be compensated in some way, because I pay for a clear line and I am forced to go 4 days without internet or phone use. We discussed options that would make me happy. And finally agreed to upgrade me from dial-up to their basic DSL package at a “secret only I get it” rate for the first year, plus I get the modem for free (a $75 value). The kit is suppose to arrive Monday for me to install. This should be very entertaining. She said if I like the DSL she might be able to come up with a package deal for my phone and the DSL ultra package for about what I am paying now. SWEET!
A gentleman called me back last night on my home line and was able to witness the horrible static. He said he would try to have someone out to fix it today. Some how I the feeling that it wont be fixed till Thursday. It isn’t that I use my phone all the much but I just hate knowing I don’t have it if I should need it. My neighbor has been very sweet and offered to let me us his phone if an emergency arrives.
I hope this DSL thing will work as well as everyone says it will. I am excited about the fact that I will be able to talk on the phone and surf the web at the same time
Posted by md2/thenest
at 11:37 AM EDT
Updated: Wednesday, 16 August 2006 10:31 AM EDT
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Updated: Wednesday, 16 August 2006 10:31 AM EDT
Post Comment | View Comments (8) | Permalink | Share This Post
