Objective A:
Without the use of course text or class notes, the student will identify issues on collecting information from interviews.
interview -
The questioning process used for a victim or eyewitness -- people who reasonably can be expected to disclose what they know.
As stated in Goal #2, the investigator should strive to comprehensively answer who, what, when, where, why and how.
Information to be Acquired in an Interview
Crime Elements -
- Crime Elements
- Offender description
- Stolen or Lost Property Description
The investigator must have knowledge of the criminal code and must be able to obtain necessary information to support a criminal charge.
If no crime has occurred then the investigator must be able to identify that situation as well.
Offender description -
As discussed in Goal #2, offender descriptions can be captured one of three ways:
Stolen or Lost Property Description-
- physical description given verbally
- description given to a police artist
- description to person certified with Identi-Kit or computer imaging program (examples on page196-197 and top of 200.)
Methodology for Describing Property in an Investigative Report:
Occasionally when conducting interviews, the interviewee might be a reluctant, fearful or unaware witness.
- Kind of object
- Name of Manufacturer
- Model Number
- Identifying Features (special identifying characteristics)
- Material used in construction
- Physical appearance
Witness cooperation is frequently generated with the use of a 24-hour hot-line which permits the caller to remain anonymous. To support this practice, frequently rewards are offered for information relating to the arrest and conviction of offenders.
Witness who are reluctant to come forward with information frequently do so because they are afraid of missing work and subsequently their salary. Investigator should attempt to work this out with prosecutors so loss of work will be minimal.
Witnesses who are fearful frequently don't come forward because of their fear of reprisal, either from the suspect or the associates of the suspect.
Options for an investigator dealing with a fearful witness
Many agencies have assigned investigative personnel to Victim - Witness duties. These investigators make sure victims and witnesses coordinates follow-up activities that look out for the welfare and needs of victims and witness.
- be sympathetic and provide a reliable appraisal of danger (most cases)
- safehouses (domestic violence)
- protective custody (extreme cases)
Frequently people witness pieces of events, which unknown to them is part of the criminal activity an investigator is piecing together. Therefore the investigator should revisit the scene a day or two after the crime and exactly one week after the crime. It is best to visit the scene at the or near the time the crime was committed.
When visiting the scene, the investigator should conduct a canvass of the area for potential witnesses. This means visiting adjoining businesses or residences and asking if anyone may have seen some details of the crime.v
Interviews should be conducted in controlled settings where the interviewee can be feel comfortable.
The Interview Process:
Elements of a successful interview
The investigators behavior during the interview
Planning the interview strategy
Conducting the interview
Elements of a successful interview
Listening -
- Listening
- Note Taking
Note Taking - If another investigator is available, have them sit in on the interview and take the notes so you can devote full time to "listening."
- make and maintain eye contact
- clear your mind of other thoughts
- listen, refute later
- listen for content, not quality
If you must do it alone, consider tape recording the interview. If this is not possible, consider a balance between writing and listening.
The investigators behavior during the interview.
Know yourself
Be professional
Know Yourself -
Be professional -
- Be aware or your personal prejudices and don't bring them into the interview.
- Be aware of your nonverbal communication. Make sure you give eye contact and maintain an open position.
Interview Do's
Interview Don'ts
- Stay objective
- Prepare yourself for the interview
- Be compassionate
- Be patient
- Make sure you achieve the planned objectives of the interview
- Make sure the needs of the witness are met (i.e., water, restroom, breaks)
Planning the interview strategy
- Don't allow prejudices to surface
- Don't give the witness the impression what they are saying is unimportant
- Don't rush an interview
- Don't underestimate or be intimidated by a witness
Conducting the interview:
- Evaluate the necessity of the interview, if necessary then proceed
- Establish goals
- Set the order the interview will follow
- Write down your interview plan
- Obtain as much background information as possible
- Know your witness type (i.e., friendly, hostile, indifferent)
- Control the interview environment
Interview Questions
- Interview Questions
- The Flow of the Interview
Questions should be effective (i.e. accurate, brief, clear)
Questions should follow a pattern (general-to-specific, known-to-unknown)
Types of questions (i.e., precise answer, narrative answer, and leading answer)
Questions to avoid (i.e. double negative, self-answering, complex questions
Flow of the Interview
Introduction -
- Introduction
- Interview Body
- Interview Conclusion
Interview Body -
- identify participants
- establish rapport
Interview Conclusion -
- determine how you are going to deliver questions
- ask effective questions
- analyze witness answers with the witness
- distinguish between fact and opinion
- don't forget note taking
- tie up loose ends (i.e., go back over interview, look for inconsistencies and resolve them)
- if statement is taken, have them sign it and initial errors
- release witness
Continue to Goal #3 - Objective B.
Return to Course Learning Goals Page