Mood:  celebratory

I am so pumped up!

Why? You ask why?

Because we are no longer Sprint customers!

[Pause for applause ... or confused silence]

Look, the story is far too long to make it interesting, but the short version is that the person who sold us our multiple-phone Sprint cell phone plan lied (or was misinformed himself) and, as a result, I have had to call Sprint every month for the past 15 months to get our bill adjusted. Now, it finally turns out, because of the initial mis-information, all of those bills were probably technically correct, but since I would never had signed up for the plan as it exists, I was able to convince them to cancel my contract without any penalties.

Wooo Hooooo!!!!

So, each month, I spent between 15 minutes and an hour on the phone with them. This month, it was 3 hours! But finally, the answer which had eluded almost 20 Sprint representatives was uncovered, and after talking to EIGHT people this month, I am Done With Sprint!

Strangely enough, despite talking to almost 30 employees over the past 15 months, I was only treated rudely once. In almost every other case, the person on the phone was very friendly and tried very hard to be helpful. So, it is not the people who are the problem. It is the process, and apparently the lack of education of the employees.

Anyway, the Sprint bill has been a stress producer for over a year, and its removal from my life makes this a very happy day.

So what are we going to do about cell phones? Midwest Wireless. The boys have had that plan for a few months and it works well for them.

It's strange how the removal of a source of pain can be so pleasurable!