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Purchase a refurbished WebTV Plus terminal, (model #MAT976) from S2G, "the authorized Philips source for WebTV units, repairs and accessories". This unit will be the newest non-harddrive Plus from PM; which has been thoroughly checked out, (tested), to be in like-new working condition, or having been repaired to like-new condition. The price of a refurbished Mat976 Philips Plus terminal, ranges from $59.95, (terminal only); to $89.95, (Includes terminal, keyboard, remote, webeye, cables, cords, and manuals). To place your order or repair information, call S2G at: 1-800-683-8320 Monday-Friday (9am - 6pm PST) 12 noon - 9pm EST When calling, provide the info as "Philips Magnavox WebTV Plus", model number "MAT976". S2G accepts major credit cards. Here's the deal: ---------------------- 1) Send in your box for repair; it's $59.00 + $9.95 for return shipping = $68.95 (your cost to send your unit to them). The cost is the same no matter what is wrong with the unit. Or; 2) Same price as above ($68.95), but you buy a refurbished box as noted previously. When you receive it, (the refurbished unit), you send your malfunctioning box back to them for a $20.00 credit on your credit card. Total price is $48.95, plus the cost of shipping your old unit to them. When you send your non-working unti to them, you send only the box; nothing else. You keep the keyboard, webeye, remote, cables, and cords that you now have. ==================================== If you have ANY Philips Magnavox WebTV or Philips MSNTV in need of repair: http://www.serviceitv.com/FHomepage.html
Main Repair Submission Form:
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https://secure.serviceitv.com/RMA/RepairForm.asp
Link to the promotion page:
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https://secure.serviceitv.com/RMA/NewRMA.asp
Promotional Code Page:
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https://secure.serviceitv.com/RMA/PromoNumber.asp
Other Main Links:
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http://www.serviceitv.com/RepairProgramInfo.html
http://www.serviceitv.com/FHomepage.html
Philips/MSNTV Authorized Repair Center Information:
(Thank you for placing your repair order with the Philips/MSNTV Authorized Service Center)
In order to initiate repair process, your credit card will pre-authorized for the amount of $49.95 (for WebTV Classic) or $59.95 (for WebTV Plus). The amount will be reserved while we diagnose and exchange/repair your Philips/MSNTV unit.
The amount of $49.95 or $59.95 IS THE MAXIMUM AMOUNT IT WILL COST TO EXCHANGE/REPAIR YOUR Philips/MSNTV UNIT.
*All MAT960A101 and MAT960A102 Classic model exchange orders will automatically be upgraded to a MAT965A model unit and keyboard. $9.95 will be added to the repair/exchange price to accommodate this upgrade. This is assuming you are out of warranty and have not already paid the customer support charge.
Philips Repair Center
Suite A - 300 South 13th Street
Waco, Texas, 76701
Frequently asked questions:
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http://www.serviceitv.com/FAQ.html
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The following, is correspondence between the service center support group, and a concerned potential WebTV customer:
Better Business Bureau Reliability Report:
-----------------------------------------------------------Legacy Support Services, LTD.
300 S. 13th Street
Waco, TX 76701
Authorized Philips Magnavox Repair Center
General Information:
-------------------------------Original Business Start-up Date:
April 1986
Principal Contact:
Mr. Chris Turner, Manager
Diamond Legacy Product Support Phone:
Number:(254) 299-2700
Fax Number:(254) 299-2790
Type-of-Business Classification:
Computer Maintenance
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Customer Experience:
-------------------------------The Bureau processed 7 complaints about this company in the last 36 months. When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints:
----------------------------Number of complaints processed by the BBB in last 36 Months:
7Number of complaints processed by the BBB in last 12 months:
0
Complaints Concerned:
----------------------------------Delivery Issues:
2Outcome of all complaints:
Resolved:
2Repair or Service Issues:
1Outcome of the complaint:
Resolved:
1Product Quality Issues:
1Outcome of the complaint:
Resolved:
1Refund or Exchange Issues:
1Outcome of the complaint:
Unpursuable:
1Credit or Billing Issues:
2Outcome of all complaints:
Resolved:
1Company made good faith effort to Resolve:
1
Additional Information:
---------------------------------(DBA) Doing-Business-As Names:
Diamond Multimedia Radius
Vintage RasterOps Support
S2G Support Services Group
SOS Support Services Group
Additional PhoneNumbers:
254-299-2756
800-468-5846
254-299-2781
Additional TOB Classifications:
Computer Services
Company Management
Additional company management personnel include:
Mr. Dan McReynolds - President
Mr. Chris Turner - Processing Manager
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E-mail message
From: doug_carter@s2gsupport.com (Doug Carter)
Date: Wed, Aug 27, 2003, 1:02pm (EDT-3)
To: xxxxxx@webtv.net
Cc: Angela_Carlton@sshl.com (Angela Carlton), Dennis_Norwood@s2gsupport.com ('Dennis Norwood')
Subject: RE: WEBTV Support
Thanks for your inquiry regarding the subject site. This site is operated by our company - Legacy Support Services (dba Support Services Group - S2G) under a contractual relationship with Philips.
We are the Philips authorized repair center for Philips brand WebTV products.
I'm not sure I understand your concern regarding credit card information but we do utilize this form of payment in order to execute repairs that are ordered through the site. The cc information is entered on secure pages and we guard this information very closely.
I hope this clarifies your questions.Please let me know if you have further questions.
Doug C. Douglas Carter
Support Services Group
-----Original Message-----From: xxxxxx@webtv.net
Sent: Wednesday, August 27, 2003 9:08 AM
To: sales@s2gsupport.com
Subject: WEBTV Support
I am interested in confirming the legitimacy/ integrity of THE PHILIPS/MSNTV ONLINE SERVICE CENTER operating under the name LEGACY SUPPORT SERVICES LTD advertising on the internet at the address.
http://www.serviceitv.com/FHomepage.html
Since they also make reference on their web pages to your company, I would appreciate any information you can provide to enlighten me to their operation.
I am confused by their claim of "authorized" and their links to what appears to be the Royal Philips Electronics Privacy and "Terms of Use" pages.
Since they require "an open credit card" information .... it's like giving them a signed check.
Any HELP would be appreciated.
From: doug_carter@s2gsupport.com (Doug Carter) Date: Fri, Aug 29, 2003, 12:55pm (EDT-3) To: xxxxxx@webtv.net Subject: RE: WEBTV Support xxxxxx, I'll answer the questions you have raised as best I can without compromising confidentiality of our customers and client. See answers below... Doug -----Original Message----- From: xxxxxx [mailto:xxxxxx@webtv.net] Sent: Wednesday, August 27, 2003 8:18 PM To: Doug Carter Cc: Angela Carlton; 'Dennis Norwood'; xxxxxx@webtv.net Subject: RE: WEBTV Support Doug Carter responds: Thank you so much for your quick response. My concern regarding credit card concerns revolve around the normal use of credit cards on the internet ie. identity theft etc. I believe one must be prudent in the handing out of personal financial data and I was looking for some means of proving legitimacy, ie; use of PAYPAL etc.. [Doug Carter response] We use Verisign to process credit card transactions and they are well known for offering secure web cc transactions. I have listed some further questions below which I hope you don't find too probing but easily answered. I think you might consider including some of the issues I'm raising on the website under FAQ to eliminate the need to ask them and to give a further feeling of "legitimacy" to prospective customers. [Doug Carter response] Good suggestion - I'll pass this along to our people in charge of the Web site. Questions asked by xxxxxxx: Can you provide a telephone number and an e-mail address for the administrator of the Repair Service? [Doug Carter response] We do not provide our repair administrator's phone number or email address so that we funnel inquiries and transactions as efficiently as possible to keep our costs low and get inquiries to the right place for answers. Once a customer has a repair number(RMA), the customer can call our 800# and use the RMA# to get through to an agent at no cost to check on status. Customers may also email the web master listed on the site to communicate with the repair operations group. Can you provide e-mail addresses for three satisfied customers? [Doug Carter response] Unfortunately we can not provide customer information. This would violate our privacy promise to our customers. Can you advise me of your present status in terms of capability, ie; the time it takes to repair a Plus Unit? On bulletin boards I have seen the odd customer suggesting the return time was in months rather than weeks. Is that measure of repair time valid? [Doug Carter response] We have experienced some delays in the past due to particularly heavy repair volume but no where near 30 days. Right now we are processing within 2 business days. The website states "Direct access to original Philips part vendors allows us to have most hard-to-find parts, accessories and upgrades in stock". The website states "typically will exchange/repair the unit within 2 business days of receiving the unit" Are these still true statements? [Doug Carter response] Yes. Can you provide details of the 90-day warranty as advertised on the website? [Doug Carter response] If your repaired unit fails within 90 days of repair, we will repair it at no cost other than your freight cost to get the unit to us. I have a couple of units for repair and will appreciate anything you can do to give me confidence in your company's practices. Sincerely, xxxxxxx (613)xxx-xxxx