A. If you prefer not to send your credit card infomation over the net,
To obtain the service, print out the FORM then fill out the form, fax it to us at 919-3836384 (Fax, Tel same line, press *** after the message for fax or just send fax) or mail to 1315 Morreene Rd #24k, Durham NC 27705. After we receive your application, we will give you an e-mail confirming receipt of your form, and after 7 working days, you can begin to use it using the access number you give us on the form.
B. If you don't mind sending the e-mail with your credit card info, and have read the agreement on the application form, you can just e-mail us the info:
Your name:_____________ Date:____________
If you really want to cancel the service, just call an toll free number. Once we receive your order, we will e-mail you an toll free number for customer service, if you don't' like the service, just call and cancel the service. No strings attached!
FAQs: 1. Q. Can I use the service from the University Dorm? A. Yes You can use it from anywhere touch tone phone in the US except Alaska and Hawaii
2. Q. Is there an extra minute connecting fee when using the service? A. No, it charges you only for the usage time in minute. 3. Q. Do they have an 800 telephone that I can call to ask questions? A. Yes, also you can ask us questions via e-mail. You will have the 800 number after you fax or send in the application. 4. Q. Do I need to switch my long distance carrier to get the service? A. No, it is a stand alone, add on service. You can keep your ATT, MCI etc. 6. Q. How long is the rate good for? A. Unlike the big three phone companies, it is the regular rate for The service. It should not change in a short time. When the rate changes, customers will be informed in the monthly statement. For those who does not use our service often, please check out the rate on our webpage. 7. Q. If I don't use it, do I have to pay any fee? A. There is NO monthly fee. So you don't need to pay anything. If one day a monthly fee is required, you will be informed in the mail if you use it every month. 8. Q. I am worrying about giving out my credit card number. Is it safe? A. You give us credit card number just like you go shopping and use your credit card. They have your number too. We will not charge to your account unless you use the service. 9. Q. How much is the tax? A. It varies from state to state. Normally it is 3%. Ask your local phone company for detail. It should be the same as if you were using ATT, MCI or Sprint. Where we are (NC), it is 3% FCC tax for International and interstate calls. Other state may charge higher. However, the rate before tax is the same.
"Voice Over Internet" or "Internet Phone" technology utilizes "packet" technology to convert an analog voice signal into data "packets" which are sent over a dedicated intranet to a gateway at the destination location, where the signal is converted back to an analog voice transmission. This way, voice is sent via such route: Your phone (anywhere in the US) --> phone network (800 number) --> gateway (in California, US) ==> (internet part over the pacific ocean) ==> gateway in Taipei, Taichung and Kaohsiung (in Taiwan) --> Taiwan local phone network --> to Phone set of your family. As you can see, the saving comes from the internet part over the long distance pacific ocean where high speed data connection is used to save transmission time thus money. While the technology has been available between computers with sound cards for some time, it has only recently become available on a "phone to phone" basis. The technology enables extremely efficient transmission of sound, which significantly lowers the cost of transmission when compared to the costs of a traditional public network. Our carrier is one of the first telecommunications carrier to offer the service to international destinations.
Depending upon the destination country, the sound quality
is nearly the same as that experienced today on the public network. Customers
may notice a slight difference the first time they use the service.