| ISO 9001:1994, Clause 4.14.1 General
| The supplier shall establish and maintain documented procedures for implementing corrective and preventive action.
| Any corrective or preventive action taken to eliminate the causes of actual or potential nonconformities shall be to a degree appropriate to the magnitude of problems and commensurate with the risk encountered.
| The supplier shall implement and record any changes to the documented procedures resulting from corrective and preventive action. | | | |