Rule of Three

Niraj K. Gupta
Seven operators in 1985, five now, and three in the 3G era—Malaysia is heading towards that.

Whenever I traveled to Malaysia, I found it so similar to India. In places like Malacca, one feels almost at home. Because of market similarities, the Malaysian cellular story has always been interesting. Too much competition has been hurting even the strongest players. The five full-service players—each having cellular, international gateway and domestic fixed-line licenses—are still vying for a share of the Malaysia’s market, making consolidation inevitable.

Malaysia started analog mobile services in 1985 and at one point of time had seven mobile operators. The first merger of a GSM operator with Telekom Malaysia (TMB) took place quite early, leaving six in the fray. Now there are five operators. By the end of the previous year, mobile penetration in Malaysia—with a population of close to 24 million—was around 25 percent and should be around 28 percent now.

The biggest operator Maxis, formerly known as Binariang, with about 29 percent of the market share, had BT as a shareholder till BT decided to quit its Asian investments. The second major player TRI-Celcom, controlled by Tajudin Ramli and Deutsche Telekom, had a market share of 27 percent. In a recent development, TRI-Celcom has agreed to merge its mobile phone business with that of TMB, the terms of which are being worked out. The third cellular operator DiGi, with around 1.1 million subscribers, is Malaysia’s leading GSM 1800 mobile network service operator and claims to be the market leader in pre-paid services. DiGi tries to tailor its services to suit customers’ lifestyles, work and play. Norwegian partner Telenor has offered to increase its stake in DiGi from 32 percent to 61 percent. The local incumbent Telekom Malaysia is the fourth player, with a market share of 16 percent.

It is interesting to note that the five mobile operators signed an MoU in November 2001 on the sharing of the telecom infrastructure to optimize and consolidate their respective resources.