1) good human relations 2) looking after your staff 3) give your personal touch 4) concentrate on people 5) be friendly 6) don't forget people's names 7) never run down an idea 8) don't boss around 9) it takes courage to be a good boss 10) give chances - they're stuck also sometimes 11) share responsibility 12) encourage initiative 13) always remember - action speaks louder than words 14) cocksure and dogmatic 15) trust is essential 16) distrust breeds distrust 17) is your staff working FOR you or WITH you? 18) consulting others 19) don't be impulsive 20) be consistent - inconsistency creates bad feelings 21) force does not work 22) think over any action 23) make yourself clear 24) incentives "examine what is said, not him who speaks" - Arab Proverb "anyone can become angry - that is easy. but, to be angry at the right person, to the right degree, at the right time, for the right purpose and in the right way - this, is not easy" - Aristotle