CANCELLATION POLICY  
                                         REFUNDS & RESCHEDULES

CANCELLATIONS * REFUNDS * RESCHEDULES

 When you phone the office of Psychic Medium Vickiveil to schedule your appointment, payment will be processed as your scheduled time is confirmed. 
THIS MEANS YOUR CREDIT CARD WILL BE CHARGED AS WE GIVE YOU YOUR APPOINTMENT TIME.

Please make sure that you are serious about booking a session.  
When we process a payment through our merchant services 
(the corporation who supplies us our Visa/MasterCard terminal)
we are charged for running your card. 
Needless to say, we cannot pay for your indecision or change of mind. 

It has come to our attention that clients phone in with hopes they 
can chat with Vicki and have their questions answered there on
the spot by Vicki as she schedules them. 
Regrettably, this most happens mainly with repeat clients.
They feel they have only one or two "quick" questions and if they 
talk to Vicki, she will provide intuitive insight on their pending dilemma.

Unfortunately, there isn't enough time in the day to offer this type of
service. If you have a dilemma, crisis, or issue of any form, you
will need to schedule a reading. 

IF YOU CANNOT KEEP YOUR SCHEDULED TIME 
AND NEED A NEW APPOINTMENT TIME: 

This is never a problem. 
If it is possible for you to phone the office and let 
Vicki know that you need a new appointment time, please do so.
Vicki will schedule you with a prompt replacement time.

If you phone the office and reach voice mail
just let us know your that you need to reschedule
and we will get back to you promptly to reset a time.
Leave your name and appointment time with a phone 
number where we can reach you.

. IF YOU NEED TO RESCHEDULE YOUR SESSION
2 OR MORE TIMES: 

Again...this is never a problem.
As long as you phone the office prior to your session
 to let us know that you need to reschedule, 
we will carry over your reading to 
a different time until a comfortable time is provided for you.
 

IF YOU DO NOT PHONE THE OFFICE AT YOUR SCHEDULED TIME
BECAUSE AN EMERGENCY CAME UP

Again, we understand that emergencies pop up 
where you may not have time to phone the office. 

We will reschedule you 
one time without your phoning in.
 
If you miss your 1st scheduled appointment, 
and do not phone in...
you may phone the office and we will 
gladly schedule you for 
another time. 
However please keep in mind...

IF YOU MISS THAT SECOND APPOINTMENT
AND DO NOT PHONE TO RESCHEDULE PRIOR...
THERE IS NO REFUND
AND WE WILL NOT RESCHEDULE YOU AGAIN.

This is considered more than fair option.
As you can calculate you have disregarded 
a minimum of 60 minutes of Vicki's working time.

You may transfer your reading to another person.

Make sure that the person replacing your time lets Vicki know 
before she begins her connection process of the change.
It is not necessary for you to phone the office if you transfer your
reading to another person. 
The replacement client will be responsible to pay you
for the reading charge.

If you are running more than 5 minutes behind, we 
will need to reschedule your time.

When you schedule your session, it is placed on the daily agenda for 
that particular day. I do my best readings when sessions are scheduled 
back to back. Although I would never ever just hang up on you at 
your 30 minute, 45 minute or 50 minute mark if I am bringing through
information, I will have someone scheduled...behind you.

I try to leave 5-10 minutes between each reading. 
This way, if you are late by a few minutes we 
can still complete your session in a relaxing atmosphere 
where you (nor I) will feel hurried.

But if it looks like you are going to run more than 5 minutes late, 
we will reschedule your time so that YOU receive a quality session. 

If YOU NEED TO UTILIZE THE MONEY BACK GUARANTEE

Your cost will be refunded within 14 days minus a $5.00 processing fee.
The $5. cost covers the fees we pay as a business using Visa / MasterCard.
After the first 3-5 minutes of your reading with Vicki, she will stop reading
and ask if you would like to continue. If you decide that Vicki is not accurately
picking up on you, those around you, your past and present conditions,
Vicki is more than happy to issue the money back refund. 

Please read the website on the Money Back Guarantee by clicking here.

If you feel at anytime you want to stop
your reading with Vicki...your fee will be pro-rated
and the remainder of your fee is refunded.

This is an option that may be utilized for you if
you should feel that the reading is not the type of reading
you desired.

This is also an option that Vicki may use as well.

There are times when your personality and Vicki's persona
clash. This can happen for various reasons.

If you feel a variance inside the reading...
you may end the reading and you will be issued
a pro rated refund.
PRO RATED .... meaning you will be charged
only for the time you used.

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15 MINUTE TELEPHONE CONSULTATION $20.00 This offer expires  July 24th, 2003

* Money Back Guarantee will not apply * Please have your questions ready before  phoning the office...if the schedule allows * Vicki will provide your reading at the time of  your call.  * If you choose to prepay through PAYPAL  you must post your payment before phoning the office.  * Visa / MasterCard also accepted through the office at the time of your call.  Your payment will be processed before reading begins.

  
YOU MAY PREPAY NOW for the 15 minute special 
by clicking the PAYPAL button. 
After you receive the confirmation email from PAYPAL 
you may phone the office to schedule your time 
or receive your reading if Vicki is available. 
Office hours 10 AM to 10PM