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Overview of Data Exchange |
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As a full service call center, Data Exchange helps new and existing businesses keep down overhead costs, to begin making a profit more quickly. Among the services provided are scheduling appointments, answering routine questions, negotiating payments, up-selling when taking orders and market research surveys using your choice of IVR or live agents. Businesses wishing to tap into the exploding Hispanic market are using Data Exchange to help them serve the increasing number of customers who do not use English or who just feel more comfortable doing business in their native language. Data Exchange can also translate your correspondence, brochures and other literature. Soon, “On Demand” translation service will soon allow you immediate access to a translator, wherever you happen to be. Any business wishing to document communications or verify verbal contracts can use our recording service or purchase their own recording equipment from us. Should a dispute arise “we said/they said” issues can be resolved quickly with indisputable facts, a simple mouse click away; saving time and possible legal fees. Data Exchange provides many services including but not limited to “one number service” for pizza restaurants and banks to outage and disaster coverage and as a backup for existing call centers. If you have an idea and don’t know whom to call, remember…….If it possible, Data Exchange CAN do it. In the business of service, not sales, Data Exchange has continued to be successful, without employing sales people. Most of our business comes from client referrals or repeat customers. At Data Exchange, we are serious when we say that you can be assured we will answer your questions, without a sales pitch. Pick up the phone and call today, to talk about your business goal. Data Exchange, Inc 8147 E. 63rd Pl Tulsa, OK 74133-7302 (918) 858-4300 x107 (888) 458-4878 x107 (Outside Metro Tulsa) Info@data-exchange-inc.com More about businesses that can use Data Exchange. Backup For Outages and Disasters Did you know that if your utility bill is overdue the gas or electric company can make an automated phone call to let you know that you must make a payment by a certain date (or be cut off). You cam make an immediate payment by check by entering the amount and the numbers from the bottom of one of your personal checks by punching the telephone keypad. The money is automatically transferred from your bank account to the utility, and the bill is paid.Some like this service so well that they pay all of their utility bills the same way, even when they are not delinquent. It is just a local phone call. No need to find a stamp and go to a mail box and the utility gets their money sooner. Pizza- Constant ringing phones during a Friday night rush might sound great for business but the constant interruptions might cause store employees to lose focus on getting the pizza out. No hungry person wants to be put on hold or rushed through so the order taker can get to the next call. Enter Data Exchange's professional call center. With people dedicated to taking orders, store owners report that it takes less time to get pizza orders out the door, more orders are correct and the recorded directions helps delivery drivers. Call volume can be pretty predictable in the pizza delivery business for that Friday night rush or a televised ballgame. Rain or snow can cause a flurry of calls on nights when your business is less staffed. Call centers provide enough phone lines to handle all of those calls. The volume of orders processed can boost sales. Call center employees, being less rushed, can ask customers if they would like breadsticks with their pizza to increase sales. Call centers can consistently and more easily "up-sell," or cross-sell than a busy employee who finds it difficult enough to answer the phone, while trying go out orders. Call center personnel can suggest specials or additional items, such as salads or other menu items that not all stores sell. Customers calling through a call center have a bigger ticket average because they don't feel rushed. Bi-lingual call center representatives can help capture the exploding Hispanic market. Customers like having to remember only one phone number, without having to drag out the phone book to try to decide the nearest location. All of this contributes to satisfied customers. Why a call center for Pizza delivery. Site Map Questions for One number service More about one number" service. |
