Attila the Hun, Idi Amin and Adolph Hitler had more business and public-relations skills than Comcast.
Comcast, America’s largest Internet service provider and supplier of high-speed broadband access, since January has been arbitrarily and selectively suspending outgoing e-mail service for residential customers because of “spam” problems.
Combating spam is not the problem. The problem is that Comcast blocks Portal 25—the universal default location for outgoing e-mail-- without notifying customers who then continue to fork over big bucks for a feature they’re no longer able to use.
No advisory letters, no telephone calls, no –e-mails, no alerts on billing statements from Comcast. No warning. No corrective advice. Nothing.
That’s theft. Theft of service, theft of time and money spent trying to figure out how to fix the problem.
Since receiving e-mail and Internet access aren’t affected, customers reason the problem isn’t with Comcast. It has to be the software or hardware.
Wrong. Joining Qwest, ITT and other ISPs, Comcast uses stealth attacks on innocent customers to combat spam mass-generated by zombies, spyware and viruses allegedly operating through personal computers. (4 MAY 2008)
