it service management

IT Service Management (ITSM) is a discipline for managing large-scale information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. The following represents a characteristic statement from the ITSM literature:

No one author, organization, or vendor owns the term "IT Service Management" and the origins of the phrase are unclear.

ITSM is process-focused and in this sense has ties and common interests with the process improvement movement (e. Help Desk Software & ITIL Service Management Software ( ITSM. g. TQM, Six Sigma, Business Process Management, CMMI). The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

ITSM is generally concerned with "back office" information technology for enterprises (businesses and organizations), not technology that is a company's primary product. Service Management Europe (SME).