online customer service

Optimum Online (OOL) is an Internet service provider subsidiary of Cablevision.

Optimum Online serves Long Island, other parts of New York, the Bronx, Brooklyn, Westchester, parts of New Jersey, and Connecticut.

Service tiers

10 Mbit/s down/1 Mbit/s up (old/common standard) was phased out by June 2006 in all areas. Roughly $44-49 monthly. 15 Mbit/s down/2 Mbit/s up (new upcoming standard) was phased in by June 2006. Boldchat. Free upgrade at existing costs. 30 Mbit/s down/2 Mbit/s up (new premium "Boost" tier) was phased in by June 2006. An additional $14. 95/month, or $9. 95/month for Optimum Voice subscribers. Customer Service Training | Online Courses in Customer Care, Call Center & Phone Skill.

The new service tiers were likely universally implemented due to recent competition from Verizon's FiOS, which is a new and slowly expanding fiber-to-the-premise network which currently available in small portions of Cablevision franchised areas.

Network information

Cablevision also owns Lightpath, a company with a mid-sized fiber network providing service to the New York metro area. While Lightpath is a business service, it provides the backbone for the Optimum Online network. As of June 2006 , cablevision has finished upgrades on they're network and now offer speeds mentioned above. This service is rumored to have been because of competition with FIOS. Examples of over-bearing online customer service that can drive visitors away (a sales rep The principles of excellent online customer service are well known, so why.

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